Call Tracking & Reports FAQs
Q: Will CallSource publish my new tracking numbers?
A: CallSource provides the tracking numbers. Your marketing department is responsible for publishing them.
Q: Can I track my main office number?
A: Though it is possible, CallSource typically does not recommend tracking main line phone numbers. Those numbers typically receive extraneous calls that are not relevant to marketing ROI.
Q: Do callers need to hear a disclaimer before every tracked call?
A: In order to comply with FCC regulations regarding call recordings, CallSource inserts an audio disclaimer at the front end of each recorded call. Only callers using tracking numbers will hear the disclaimer and be recorded. Speak to your CallSource Representative for customization options.
Q: Which reports require my attention?
A: CallSource reporting includes data for owners, marketers, trainers and others. Your CallSource Business Advisor will suggest reports that suit your needs.
Q: I don’t have time to log into CallSource daily, but I still need to see the reports. What can I do?
A: Specific reports can be scheduled and emailed as frequently as needed.
Q: How much does your basic call tracking package cost?
A: We do not have a one-size-fits-all pricing structure. One of our Account Executives will customize your pricing package based on how many phone numbers you’re looking to use, how many minutes you anticipate using on a monthly basis, as well as any optional features you may want to add.
Q: Can I change the number of minutes on a month-to-month basis?
A: Absolutely. You can change the number of pre-purchased minutes from month to month.
Q: If I am able to license tracking numbers from CallSource, how does it work?
A: CallSource will forward any calls on your vanity number to a number you designate. This can be your cellphone, main office line, or a call center, for example.
Q: Does CallSource offer an answering service for my business?
A: CallSource is currently unable to provide answering services.
Vanity Phone Number FAQs
Q: Can I buy a vanity number?
A: CallSource does not sell vanity phone numbers. We are only able to license the use of our vanity numbers on a monthly basis.
Q: Can I pre-purchase a certain amount of minutes for my vanity phone number?
A: Minutes can only be pre-purchased for regular call tracking phone numbers. Vanity number usage fees are strictly usage-based.
Q: Will my vanity phone number work in all 50 states?
A: You will have a choice for the type of coverage that best suits your needs. In the United States, we offer statewide coverage, multi-state coverage, as well as nationwide coverage. We also offer coverage in Canada.
Technical & Administrative FAQs
Q: Do I need to install any hardware or software to use CallSource?
A: CallSource does not require additional hardware or software. Our real-time web-based reporting platform is accessed at www.callsource.com.
Q: Will CallSource integrate with my CRM?
A: CallSource integrates with many CRMs. Speak to a CallSource Representative to learn more about how we can help with your specific integration needs.
Q: When do tracking numbers expire?
A: Tracking numbers “live” for up to 5 years. CallSource tracking numbers live as long as clients need. Specific end dates can be requested when necessary.
Q: How long can I access my online data reports?
A: Online reporting data is available for three years prior.
Q: What happens to my tracking numbers if I cancel CallSource services?
Q: How long can I access call recordings?
A: Call recordings are saved by CallSource for 30 days. By written request, call recordings can be saved for 90 days. Speak to your CallSource Business Advisor for customization options.
Q: I already have a staff member listening to our calls, why do I need CallSource?
A: CallSource Analysts objectively review and compile inbound call data. We offer a scalable approach to monitoring inbound calls. Our trained analysts have an accuracy rate above 90% and focus exclusively on delivering the highest quality call analytic reporting.
Q: How does CallSource get callers’ addresses?
A: When available, a caller’s address will be embedded in the Call Details report. Pertinent caller demographics are also included. This information is captured using the caller’s zip code. The data is sourced from the most recent U.S. Census Bureau survey.
Porting Phone Number FAQs
Q: Does it cost anything to port a number to CallSource?
A: CallSource will not charge you to port in numbers. We do recommend contacting your current carrier to check their port-out policy before submitting a request. This will help eliminate unnecessary delays.
Q: Can I port in my main line?
A: We do not recommend porting in your main line for several reasons, including loss of features such as outbound calling and call forwarding, but it is possible. Contact your CallSource Representative(s) to see if porting your main line is the right move for you.
Q: What do I need to do to port in a number?
A: Make sure you have a list of the numbers you want to port in and the correct paperwork filled out. Check out our article on Port Ins to make the process as smooth as possible!
Q: How long will the port process take?
A: It may take anywhere from 7 to 21 days to complete the port in or port out process.
Q: Can I port my number(s) out of CallSource?
A: If you’re thinking about porting out your numbers, make sure you contact your CallSource Representative(s) right away. CallSource will release most tracking numbers, but we need your authorization first.