Advertising is not
You studied for years to be able to help others hear. Your focus is helping patients enjoy better lives. CallSource data helps fine-tune your advertising and marketing.
Our advanced technology visually shows where your advertising effort is doing best, and precisely where it’s not. Easy-to-read dashboards give you real-time views by the day, week, month, or year-to-year. So you can make small adjustments that lead to greater revenue.
Compare your marketing ROI to other practices.
We can share what’s working for nearly 7,300 audiology practices in the U.S. to help you apply the best marketing practices to ring up more business. Sound good?
When potential patients’ calls don’t get through, you lose billings. That won’t happen with CallSource. We invented the category over 25 years ago, establishing a stable call performance platform that has processed over one billion calls. Millions more than our competitors.
A little coaching,
a lot of results.
If needed, we listen to incoming recorded calls and help your office staff improve their call handling skills where they need it the most, measuring their performance over time. Coaching leads to more appointments booked and more new patients in your waiting room.
Software can only do so much. CallSource adds smart business advisors. They can share ideas on how to make your marketing dollars work smarter to lift your ROI, and grow your practice.
What our clients say...
Increased Appointment Conversion Rate from 45% to 78% & Decreased Marketing Spend by $50,000
“I always thought my staff was great, but after I bought a new office, and compared its poor marketing results to our other offices, I suspected the front office staff was underperforming. I didn’t have the visibility to be sure what the problem was and I needed a way to know for sure. With the data CallSource provided, I knew which phone staffers learned from the training we gave, and I knew when a specific phone handler fumbled. It was one of the top three best business decisions I ever made.”
Mark Sanford, Owner, CSG Better Hearing
Streamlined Inbound Processes & Improved Customer Service
“I would recommend CallSource to people who need to accurately measure marketing campaigns and employee performance. If your business depends on new customers calling your business and you spend $100 or more to get a new customer, I think you would be foolish not to use CallSource.”
Adrienne Cooper, Marketing Manager, Indiana Hearing Aid Company
Solutions that fit your hearing practice.
With this feature, CallSource identifies which inbound calls offer you the best potential new patients from all the calls you receive.
Inbound Call Conversion
CallSource analyzes all potential patient calls to determine and report which calls resulted in actual booked appointments.
CallSource is in the business of helping you help more patients and achieving your business goals.
What happens when your front office staff member misses an opportunity to schedule a patient appointment? We send you an email alert with an audio recording of the call and the caller’s contact information.
We provide you a second chance to quickly reach out to a potential patient to give them the help they need. It takes a hearing patient seven years on average to pick up the phone to ask for help. Appointment Saver means they are going to get the help they need, now.
Telephone Performance Analysis (TPA)
We score the performance of each call handler. Inbound calls are evaluated against our proprietary “Core Four Principles.” They focus on teaching call handlers to: Build Relationships, Create Value, Understand Needs, & Ask for the Commitment.
Each call handler receives a report card to identify skill gaps and ways to improve. You can also compare all of your phone handlers’ conversion rates to identify who is excelling and who needs help.
A positive way to improve your staff’s call-handling skills. We teach best practices drawn from over 25 years of experience as a leader in the industry.
Our coaches work with your call handlers to review performance from recorded calls. CallSource call coaching encourages your staff to take their skills from good to great.
Call Coaching 1:1
Individual call coaching sessions are even more hands-on. We boost your staff’s appointment success rates by reviewing each employee’s skills on his/her actual calls and setting helpful goals.
Each 15-minute session focuses on a specific goal and skill. Total transparency is provided for you and your staff.
Call Coaching Team Sessions
Learning together can be a huge lift for your staff and a big boost to your practice.
Sessions run 45 minutes. Sample calls are evaluated as a group to spark collaboration and reinforce new skills. Goals are set in a supportive learning network among peers. Transference of experience is key to team building and goal setting.
CallSource Review Platform
Our advanced online review platform pulls together all your patient reviews from various review sites into one easy-to-follow, easy-to-reply dashboard.
CallSource has the platform to keep you aware and engaged with patients and their feelings.
Hear the good and the bad
Great reviews are good for your practice and good for your staff. Everyone likes positive feedback. But poor reviews happen. When they do – it’s best to respond and remedy the problem.
You can do it easily from one dashboard or CallSource can do it for you.
Get alerts on the spot
This intelligent review platform can alert you by email the minute someone posts a review out in the internet sphere.
You choose who in your company gets the email alerts and when to check them.
The dashboard makes it all super simple.
You win when you engage
Online peer-to-peer reviews have become more powerful than ever. From auto dealers to doctors and dentists, a good review helps build business and increase your SEO.
Now it only takes a minute to reply and show how much you appreciate their business.
Dynamic Number Insertion (DNI)
DNI measures the impact on your digital marketing. If an ad source uses computer code, you should be using DNI. It automatically assigns and manages dynamic website phone numbers for session-based tracking.
DNI enables businesses to attribute phone calls generated from PPC (pay-per-click), SEO (search engine optimization) campaigns and retargeted ads to measure success for each digital marketing channel.
EveryLead, powered by AutoID, is CallSource’s Digital Attribution Solution. EveryLead requires one line of code on your website to enhance all your digital marketing. It is cookie-less tracking to make sure you are capturing your patient’s entire journey, not just last-click attribution.
Vanity phone numbers are a proven and powerful marketing tool. Placing a memorable phone number in your ads and marketing materials increases the number of people who call — by a factor of 30% according to industry research.
Unique to your business.
Your number can remind patients of your company, your product, services, or business category. Let us help find great choices for what you’re selling.
More recall, more revenue.
After hearing your radio commercial or seeing a billboard, more people will call if the number is easy to remember. 1-800-Flowers and 1-800-Dentist are great examples. Find a vanity number to boost your business.
Connect patients to your closest location.
Have a business with multiple locations — maybe around the state or even across the country? CallSource offers smart geo-routing. By dialing one number, CallSource intelligently routes each patient’s call to the location closest to them. Smart!
Success is the sound of your phone ringing.
This audiologist found the source for helping new patients.