Hearing Performance Management
Your baseline data plus tools to make sure your patients hear your brand message.
Hearing Performance Management FAQs
Why is performance management important for my hearing practice?
The phones are vital to acquire new patients and to book appointments, so your front office staff’s performance on the phones must not be ignored.
Having a performance management system in place is essential to make informed marketing decisions based on real data, not assumptions, of marketing and employee.
What is Telephone Performance Analysis?
TPA consists of what we call the Four Core Principles:
- Build Relationships
- Create Value
- Understand Needs
- Ask for the Commitment
What is Call Coaching?
Living Sounds Hearing Centre
I enjoy our training!
“I think [the call coaching] is very good. It really helps with our telephone training.”
- Val Elyn, Client Care Representative
Rating: 4 / 5 stars
CSG Better Hearing
One of the top three business decisions I ever made
“I always thought my staff was great, but after I bought a new office, and compared its poor marketing results to our other offices, I suspected the front office staff was underperforming. I didn’t have the visibility to be sure what the problem was and I needed a way to know for sure.
With the data CallSource provided, I knew which phone staffers learned from the training we gave, and I knew when a specific phone handler fumbled. It was one of the top three business decisions I ever made.”
- Mark Sanford, Owner
Rating: 5 / 5 stars