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Do you know what your connectivity rate is at your dealership? When data shows that phone calls are the second-most-common initial form of contact with car dealerships, you have to pay attention to phone skills. Dealers must make getting calls to the right person the first time a priority, so customers don’t hang up and […]
Toyota & Acura Rank Highest Across Luxury and Mass Market Brands for Inbound Phone Experience Released by CallSource WESTLAKE VILLAGE, CA: 5 Nov 2019: CallSource, the leader in automotive call tracking and analytics, released their first annual Inbound Phone Experience Study analyzing OEMs to determine how each brand’s inbound phone calls impact customer experience. “For […]
A great phone strategy doesn’t only help your dealership earn a good reputation; it will lead to getting more people into your dealership so you can sell more cars. You wouldn’t ignore someone who walks into your showroom, right? So why would you ignore a ringing phone? Dealers need to start paying attention to phone […]
Small businesses can no longer afford to ignore their online review presence. We’ve said it before, and it’s still true: online reviews are the new word of mouth for new and old local businesses alike. Online reviews are especially important for small businesses to get their name out there and acquire new customers. Why are […]
Good call handling skills are necessary when handling inbound sales calls, but what are best practices for having an effective strategy? Inbound call handlers have a lot of responsibilities when answering the phone at your business. They must make sure to answer promptly, greet the caller warmly, and inevitably book that caller into an appointment […]
Getting commitment from callers can be the difference between them choosing you or your competition. Setting real appointments gets buyers through your doors and into the car they are looking for. According to CallSource’s 2019 automotive inbound call data insights, 80% of inbound phone sales opportunities do not result in an appointment. It is not […]
