Spam callers and robo-dialers have increased over the years – how do you prevent them from mucking up your business’ phone lines? The phone rings in your office. You answer, only to be met with silence, a pre-recorded message saying how you’ve won some great cruise or a solicitor on the other end of the Read More
Keep up-to-date with CallSource’s newest platform. Here are the latest updates. You talk, we listen. As all CallSource products and services come to be, our newest reporting platform was created based off of your needs and the customer feedback we’ve received over the last few years. Some of those requests were: A want for a Read More
Managing your online reputation isn’t just nice, it’s necessary. Before the days of the internet and online marketing, many small businesses may have relied on word-of-mouth for new customers. While referrals are still a great (and free) way to earn more business, there is also a more imminent way nowadays that many consumers use to Read More
Although call coaching takes some weight off the manager’s shoulders, management still has a few key roles to support their employees on coaching. Improvement means change, and change takes effort. There are three main challenges that internal management will need to overcome for effective third-party coaching and the positive changes that go with it. The Read More
Call Coaching is proven to improve conversion rates – and can be even more effective when using a third party coach instead of an internal authority figure. Once you have decided if it seems like the right time for your company to start a call coaching program, it’s time for the call coaching conversation. The Read More
Call handlers need to have a lot of skills in their back pocket while conversing with potential customers. Besides being the first impression of your business, they also have to understand that in order to set the appointment, they need to apply a salesperson type of approach on the phone. Obviously, your employees will be Read More
Cookies are not altogether dead as many would have suggested back in 2014. The demand for accurate attribution continues to rise. As users continue to utilize multiple devices from various locations throughout the day, the largest data analytics tracking companies are continuing to develop viable non-cookie options. The bottom line is—if you want precision tracking Read More
“CallSource® Reflections” is a blog series by CallSource’s® co-founder and President, Elliot Leiboff. Elliot co-founded CallSource® alongside the late Jerry Feldman in 1992. Over the years, Elliot has developed a small call tracking company to a full service lead generation performance organization. CallSource® invented call tracking. Elliot has witnessed a myriad of inventions, tried different Read More
Whether your call handlers need improvement, or you want to go from good to great – call coaching can benefit your business. In your business, your call handlers are a key part of your sales team, whether they realize this or not. They are the first impression of your business, and the weight of setting Read More
There are endless benefits for your company for using a call tracking system, but what are the real hard-hitters? Call tracking and performance management services come with many benefits to better your business—but let’s cut to the chase. When you get down to it, what are some top paybacks that are really going to help Read More
