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"The most important single ingredient in the formula of success is knowing how to get along with people."

Theodore Roosevelt
CallSource Team Photo 2015

CallSource 2015

CallSource Team Photo 2014

CallSource 2014

Jerry Feldman
1940-2016

Jerry Feldman, a devoted father, husband, grandfather, and charismatic entrepreneur with several successful careers…

died peacefully on September 4, 2016, with his family at his side. Jerry was 75 years old.

 

Born in Poland on December 26, 1940, Jerry and his mother fled from the Nazis along the Eastern Front through Poland and Russia with his aunt and cousin. Once, near starving, the two mothers left the infants in a train car to find food and returned to discover that the train had left the station. The frantic mothers ran along the tracks and found their children, still hidden, at the next station.

 

After the war, in 1946, with no home to which they could return, Jerry and his mother entered the displaced persons camp run by the Allies for World War II refugees in Gabersee, Germany. Jerry played matchmaker for his mom when he introduced her to fellow survivor and camp baker, Nathan Grau, who would become his stepfather. The three moved to the US in 1948, settling in Brooklyn, New York. While in New York, Jerry’s parents welcomed the birth of Jerry’s brother, Bob, who currently lives in Israel.

 

A talented athlete, Jerry attended the University of Bridgeport in Connecticut on a 4-year basketball scholarship and went on to earn a law degree from Brooklyn College. A successful defense attorney in the 1960s, Jerry represented a number of high-profile clients including Leroy ‘Nicky’ Barnes (aka “Mr. Untouchable”). At 40, he retired from the law and moved with his wife and his four young children to a working farm in Stanfordville, New York, where his entrepreneurial spirit soon took over as he transitioned from farming to housing construction and real estate.

 

A brutal winter led Jerry to move the family to sunny Southern California in the late 1980s, where he became one of the first “tech” entrepreneurs with the creation of RentLine, a company that combined computer and telephone technology to electronically advertise rental vacancies in Southern California. The success of RentLine led Jerry to create CallSource, a pioneer and leader in call management services in multiple verticals, from automotive to home services. CallSource holds multiple US patents and has more than 200 employees, the majority in its Westlake Village offices.

 

Jerry was deeply committed to improving the lives of his customers and employees. From his experience as a child, he always admired and honored veterans of the American military. He hired numerous veterans at CallSource and also founded PrideAmerica, an organization created to help place veterans in new careers in corporate America.

 

Outside the office, Jerry expressed his passion for Israel through frequent visits. He actively invested in Israeli start-ups and mentored numerous entrepreneurs. Above all, Jerry was deeply devoted to his family: his wife, Rona Feldman, his four children, Carey Fried, Daniel Feldman, Jody Feldman and Lauren Rilliet, his nine grandchildren, his brother, and his entire “extended family,” which included his nephews, nieces, cousins, employees and colleagues. More than 200 attended as he was laid to rest not far from his home in Westlake Village, California.

 

Published in Ventura County Star on Sept. 15, 2016

 

Elliot Leiboff
President

Elliot Leiboff, co-founder of CallSource, is passionate about joining smart technology with human expertise to improve the…
marketing and sales performance of all CallSource clients. Elliot has served CallSource in multiple positions, including Chief Strategy Officer, Chief Operating Officer, and currently as President.

Jason Scinocca
Chief Technology Officer

For 11 years, Jason has been the mastermind behind the scenes at CallSource, designing and managing…
the patented technology infrastructure that handles millions of monthly calls. His knowledge and insights come second to none in an industry which is constantly reinventing itself. Jason is the inventor of AI, from AutoID.

Indra Chitre
Chief Financial Officer

Indra Chitre has served as the Chief Financial Officer for CallSource for the past 9 years. He is a master of strategy…
and has coordinated some of CallSource’s most lucrative partnerships.

Tim Gomoll
Chief Revenue Officer

Over the past 11 years at CallSource, Tim has advised a wide range of clients in home services, automotive, healthcare,…
and financial services industries. He is responsible for maximizing all revenue generation processes at CallSource. He is tasked with driving integration and alignment between all revenue-related functions, including marketing, sales, advisory services, customer support, corporate development and revenue management.

John Singer
Controller

John Singer has worked at CallSource for almost 20 years, diligently serving as the money man and keeper of the purse…
strings. He currently serves as the Controller in the Accounting Department.

Robert Gallander
VP, Advisory Services & Client Development

Robert brings his deep consulting background to bear in his role managing client services. His commitment to…
help clients achieve their goals guides his approach to business and team management. This includes creating strategy and the structure to support it. Robert holds an MBA from California Lutheran University.

Robin Schweitzer
VP, Marketing

Highly accomplished, visionary, and performance-driven business development / marketing executive with over 20 years…
of success in developing highly successful marketing programs and promotional campaigns. Consistently succeeds in cultivating comprehensive and innovative strategies to position the company and clients to achieve targeted sales growth, exceed sales quotas, and build and retain key customer relationships.

Sergiy Lyakh
Director of Finance

Sergiy joined the CallSource team in 2007 after completing his MBA at Pepperdine University. His contributions include…
working with the Sales teams, managing vendors, and reporting on productivity. Sergiy’s team is responsible for analyzing data and publishing business analytics that detail market and industry trends. When he’s not at work, Sergiy enjoys deep sea fishing.

Jas Jackson, CFE
VP, Business Development

Jas Jackson has been with CallSource since 2008. His Midwestern work ethic stems from a small town in Wisconsin…
He brings both his creative and analytical skills to CallSource where his “out-of-the-box” thinking is the norm and his attitude will always be: It Can Be Done!

Bill Bauwens
Director of Sales

Bill Bauwens has more than 15 years of executive and managerial experience in frontline sales, marketing, business…
development, account management, infrastructure creation/improvement, and market research Bill’s previous positions ranged from corporate to entrepreneurial companies, including Neovia Integrated Insurance Services, Informa Research Services, and Nationwide Medical. Bill has lived in the Conejo Valley his entire life and loves spending time with his family and close friends, coaching his kids’ sports teams, and writing. He hopes someday to see a baseball game with his son in every ballpark in the United States.

Josh Oosterhof
Strategic Partner Manager, Professional Services

Josh started with CallSource in 2012 as a sales opener in the Home Improvement Division. As a Strategic Partner Manager,
he currently oversees several of the key relationships in the Professional Services Division.Josh is passionate about spending time with his wife and family. He is also a big Seahawks fan.

Mark Harned
Sr. Strategic Partner Manager - Health Care

Mark Harned is coming up on his 10 year anniversary. He started as an account rep in the Media division and today is…
the Sr. SPM in Health Care. Mark is responsible for developing and maintaining strategic relationships and accounts in the Health/Hearing market. If he’s not working hard with clients or on the road looking for the next strategic relationship, he is probably in the gym or spending time with his wife Jen and their two dogs.

Jack Price, III
Strategic Partner Manager

Jack has worked for CallSource in a selling capacity in the Health and Home industries. His clients range from…
smaller family owned companies to larger industry leaders. Jack has a beautiful daughter that he adores.

Jen Weiler
Strategic Partner Manager, Automotive

Jen has been dedicated to CallSource for over 4 years and brings a combined 10 years plus of experience in the…
automotive and advertising industry. She knows the value of customer service and prides herself in being a consultative support to her clients. Jen resides in Myrtle Beach, SC with her husband and boy girl twins.

Kelley Koliopoulos
Strategic Partner Manager, Automotive

Kelley has 9 years of experience in the automotive industry in F&I. She has been involved with the advertising and…
marketing end of automotive for the last 15 years, including TV/Radio production, creative, print, Direct Mail and sales performance management working with some of the nation’s top dealer groups.

Ben Schiftan
Strategic Partner Manager

Ben brings to CallSource an abundance of experience with researching, creating, and executing strategic sales tactics for a…
variety of clients. Currently, his main focus is Business Intelligence in the Home Services division. Ben is happily married and a proud father of two beautiful girls. He served in the IDF for 3 years and in his spare time, he enjoys playing late night poker with friends.

Kelly Bryan
Account Executive, Automotive

Kelly has been devoted to CallSource for more than 12 years. In her role she goes to bat for her clients, advocating for their…
needs and helping develop products. Kelly lives in beautiful Newport Beach with her sweet 6 year old son.

Sean Marti
Account Executive, Automotive

Sean started at CallSource on August 14, 2007. Working from corporate HQ allows Sean to deliver build strong relationships…
with clients because he’s always collaborating with the customer care, account management and operations teams. When he’s not working, Sean spends time hiking and camping locally and on his family’s annual Yosemite trip.

Adam Kottler
Strategic Partner Manager

Adam Kottler has 7+ years of experience in phone data analytics and has conducted research on behalf of leading OEMs and…
auto associations. In his current position, Adam is responsible for helping clients track, analyze and improve performance management. Adam is focused on identifying and analyzing the lead management processes that optimize lead conversion and customer experience.

Brittany Theobald
VP of Product Management

Brittany serves as the VP of Product Management and has been with CallSource since July 2007…
Currently, she works directly with the business unit leads and the development team to design and implement new products and services.

Megan Lowery
Director of Product Strategy

Megan started at CallSource 6 years ago in product operations, earning a CallSource Hero award before increasing her…
involvement on new product design and development. She is passionate about spending time with her husband and son. She is also a big Notre Dame fan. Megan graduated with her MBA from California Lutheran University.

Suzanne Shaker
Director, Human Resources

Suzanne joined CallSource in September 2008 and brought 20 years of experience to Human Resources. She truly enjoys…
her job duties and interacting with all of the employees. Suzanne’s favorite hobby is reading and she is never without a book. She also loves spending time with her husband, her mom, and her two adorable cats.

Louis Lamboy
Director, Enterprise IT

A shining example of working from the ground up, in his 14 years at CallSource, Louis has gone from working with elite…
clients as an Account Manager to the highly-respected Director of Information Technology. His wealth of knowledge and experience, along with his inquisitive yet “get to the point” nature, make him an invaluable asset to the team.

Linda Healy
Operations Manager

Linda started with CallSource in 2007 as a telephone performance analysis (TPA) processor and now manages the team…
of TPA processors across all verticals. Her passion is to drive the quality of the client experience. When not working, she enjoys quilting and spending time with her three grandchildren.

Corey Marshall
Jr. Product Manager, IT

Corey has been providing results at CallSource since 2006. He has personally seen CallSource help others grow…
in life and business just as our mission statement proclaims. Corey has a beautiful wife, a brand new baby girl, and 2 Dobermans. He enjoys creating art, fitness, and spending time with his family.

Stephanie Kurowski
Sr. Business Advisor

Stephanie has worked at CallSource since 2011. In the Professional Services Division, she works with retail clients in…
the Healthcare and Home Improvement Industries. Stephanie’s passion for helping others and her customer service background has been instrumental in working with her clients to help meet their goals.

Thomas Darwin Scott, II
Business Advisor

Thomas started working at CallSource 2 years ago as an Account Manager. As a Business Advisor, he works closely…
with a wide range of Home Improvement and Health Care clients. Thomas graduated with a Bachelor’s Degree from University of California, Irvine. He’s a big comedy and movie fan too!

Nicole Mirabelli
Sr. Business Advisor

Nicole began working with CallSource in 2013. In her role as a Business Advisor, she has found success building and…
maintaining relationships with clients in the Professional Services Division. Her background in management and attention to detail has been instrumental in helping her clients achieve their personal and professional goals. Nicole originally hails from New Jersey and enjoys spending time with her husband and their dog in the southern California sunshine!

Tiffany Tran
Business Advisor

Tiffany has worked at CallSource since 2013. In the Professional Services Division, she has experience working…
with our retail clients in the Healthcare and Home ImprovementIndustries on both the client acquisition and business support teams. Tiffany’s passion for helping others and pride in owning her clients goals and expectation’s has been instrumental in the growth and success of her clients. When not at work Tiffany enjoys spending time giving back to various non-profits, spending time with her fiancé, and playing with her two rambunctious dogs.

Shannon Baquar
Business Advisor

Shannon is a native Californian, who started with CallSource in 2014. She moved quickly from Customer Care to…
Account Management in the Professional Service Division. She has a very outgoing personality and relates well to her clients. Shannon, a Pepperdine alumna with a Bachelor’s degree in Business Management, spends her spare time on the soccer field as a team manager for her 3 kids’ teams; she is a referee on and off the field!

Ramin Adnani
VP, Client Services

As VP of Client Services, Ramin supervises Account Management and Customer Care departments. Before…
coming to CallSource, Ramin worked at Ronco, Inc. for Mr. Ron Popeil, the inventor of the infomercial industry. Ramin is a passionate NBA fan and has played soccer all his life.

Shawn Kelly
Account Management Supervisor, Professional Services

Shawn is beginning his sixth year at CallSource and the future has never been brighter! Shawn has been responsible…
for the Account Management of some of the largest accounts in Multifamily Housing and Professional Services. His clients always receive the highest level of service and benefit from his ability to solve complicated, technical issues. Shawn’s a film buff, who loves golfing and spending time with his family.

Hillary Duda
Jr. Account Manager, Select Operations

Hillary is a southern California native who graduated from California Lutheran University with a Bachelor’s degree in…
Business Marketing. She began at CallSource in the Client Support department before becoming a Jr. Account Manager. Hillary strives to deliver the best customer service while building lasting relationships. She is an avid reader, very family-oriented, and enjoys time at the lake, boating, camping, and running with her dog Bunker.

Jaquelin Sotolongo
Account Manager, Auto

Jaque began in Customer Care in 2015; in just 3 months, she became an Automotive Account Manager. Jaque received …
her Bachelor’s Degree from California State University, Northridge. In her spare time, she enjoys going to Disneyland and the beach.

Maria Mier
Account Manager

In 2015 Maria Mier joined the CallSource team as an Intern. After completing her bachelor’s degree in Business…
Management she was hired full time as a Marketing Assistant. Maria became an Account Manager for the Professional Service Division early in 2016. She enjoys working directly with clients and is committed in delivering the highest level of service.

Carly Tanaka
Account Manager
Ofer Fuchs
Jr. Account Manager
David Park
Jr. Account Manager
David graduated from Biola University with a degree in Business Management. Working as a dedicated Jr. Account Manager…
has been a valuable experience for David because of the cohesive teamwork and compassionate coaching. In his free time, David enjoys playing the drums and staying physically active.

Chadwick Stevens
Jr. Account Manager

Chadwick began working at CallSource in early 2016. He excels as a Jr. Account Manager by bringing nine years of…
customer service to his position. When he’s not at work, Chad loves spending time hiking with his two dogs.

Julian Jovel
Jr. Account Manager
Cortnee Bushell
Client Support Specialist Lead

In just a year, Cortnee Bushell became the Client Support Specialist (CSS) Lead. She is responsible for motivating the…
CSS team to provide great customer support. The Automotive, Health Care & Home Improvement Departments depend on her & the team to manage accounts and complete requests. In her spare time, Cortnee enjoys dirt bike riding and spending time with her husband, 2 kids & 3 dogs.

Alanna Stoneham
Operations Administrative Coordinator

Alanna joined CallSource in 2016, and brings with her over 12 years of office experience. After earning a B.S. in…
Human Development from UC Davis, Alanna spent a number of years working as a Receptionist and Bookkeeper. Motivated by a strong work ethic and a desire to continually sharpen her skills, Alanna is comfortable wearing multiple hats and utilizing her education, experience and resourcefulness to provide administrative assistance throughout the office. Outside of work, Alanna enjoys cooking, reading, traveling and spending time with family.

Lauren Martinez
Client Support Specialist
Tabitha Salazar-Paz
Client Support Specialist
Marqus Robinson
Client Support Specialist
Steven Jambor
Director, Strategic Programs

For the past 8 years, Steven has played a key role in developing relationships with CallSource clients in the Healthcare,…
Professional Services and Automotive industries. Steven thrives on creativity and is continually motivated by the positive culture at CallSource.

Greg Semerdjian
Project Manager

Greg joined CallSource in 2013. As an experienced Business Advisor on the Auto-Media/OEM team Greg manages…
and grows one of the largest books of business at CallSource. Greg is an avid sports fan and off-road enthusiast.

Armando Luna
Project Manager

Armando joined CallSource in 2011 after achieving his Bachelor’s degree in Business Management from Cal…
Lutheran University. Armando has demonstrated expansive knowledge of our products and features, resulting in his success in multiple industries. He takes pride in his work and pays attention to detail, and his clients have definitely taken notice. In his spare time, he enjoys traveling and horseback riding.

Don Fischer
Strategic Program Manager

Don has been with CallSource since 2006 and has worked his way through all the different divisions and is currently…
a Senior Business Advisor in the Professional Services Division. His focus is on enterprise clients in the Home Services and Healthcare industries and is very passionate about what he does for his clients. Originally from New York and moved out to California over 25 years ago. In his spare time enjoys playing golf, playing the guitar, cooking (especially on the BBQ) and spending time with his wife Glorie and his dog Buddy.

Raine Wolf
Project Manager
Tim Tran
Project Manager

Tim has been a charismatic and likeable team member since 2007. While his official title of “Internal Systems…
Manager” suggests a reclusive introvert, Tim is as comfortable in front of large crowds as he is in front of a computer screen. When he is not staring down technical issues or analyzing data, he pushes his personal limits by participating in endurance events. In his spare time, he is building lots of furniture before his wedding in October 2016 to CS employee Tiffany Reifer. Tim has a soft spot for this two dogs and vegetarian food.

Leesa Alvey
Director of Accounting

Leesa joined CallSource in December 2008 and has over 20 years of experience in accounting. In addition to her extensive…
professional skills, Leesa likes to use her positive energy to motivate her staff to operate like a well-oiled machine. When she’s not busy managing the entire Accounting Department, Leesa enjoys running, spending time with her husband and daughter, and being a “soccer mom.”

Elizabeth Monahan
Billing / Cancellations

After 15 years in retail management Elizabeth took an opportunity in the accounting department at CallSource…
She has been here for over 6 years handling the billing set up of all new accounts and all updates for existing accounts. Elizabeth also helps out in the accounting department with billing and is the main person for cancellation processing. When not reading contracts, she loves to read books and be crafty in her free time.

John Luna
Billing / Accounts Receivable

John Luna has worked at CallSource for 9+ years and works in the Billing and Accounts Receivable department…
John assists our wonderful clients with any billing and payment inquires that arise. John is a huge fan of the LA Kings and enjoys spending his free time with his wife and amazing little boy.

Brian Smith
Billing

Brian started working for CallSource in 2008 in the Billing/Accounting Department after being in the construction industry…
He manages the phone and e-mail queues for the Billing Department, while also creating invoices and fulfilling other department needs. During his time off, Brian enjoy being outdoors, fishing, hiking, and camping.

Kareena Kiefer
Accounts Receivable/Collections

Kareena has previously worked at Nestle in Supply Chain/Logistics and Amgen for Clinical Data Management. Currently…
she works for the Accounting department at CallSource to track and manage new contracts, setup new features and accounts and help manage cancellations. In addition she supports accounts receivable and accounting during monthly close outs. She works with finance, technology and sales to deliver products to new clients and has been with CallSource since 2009. Kareena volunteers at a local library, is part of an art association and enjoys the traveling and outdoor excursions with her family.

Jonni Borhanpour
Accounts Receivable

Jonni has been with CallSource for 8 years, working in the Accounts Receivable department. She manages the posting…
of incoming customer payments by recording checks, wire transfers, and credit card transactions. In her spare time, Jonni loves spending time outdoors and traveling with her family.

Celestte Bowhay
Collections

Celestte has been with CallSource since 2003. She has 18 years of Customer Service, and 2 years of English-Spanish…
Translation and Recording experience. She provided translation and recording services for the company’s e-Learning classes and diverse documents for Spanish-speaking clients. She has worked 8 years in Accounting, where she currently manages clients’ credit by working diligently, courteously, and professionally to maintain positive client/customer relations while bringing resolution to unpaid accounts. She enjoys road trips and creating art.

Kelli Conley
Marketing Manager
Charlotte Sensing
Vanity Department Lead

Charlotte has been with CallSource for over 4 years and is passionate about the Vanity number industry. As the Vanity…
department lead, she works closely with our internal teams to find Vanity options for clients to utilize in marketing campaigns. She is obsessed with her dog Daisey, enjoys participating in local running events, and is currently earning her Bachelor’s degree in Organizational Leadership from California Lutheran University.

Ashley Arroyo
Vanity Sales Coordinator

Ashley is originally from Chicago, and has been with CallSource since 2012. She works closely with our internal…
Sales Team as well as qualifying future clients. Ashley attended the University of Wisconsin and likes to spend her downtime with her beloved pitbull, Elwood.

Amul Pandya
LeadPhone
Debra Thompson
Web and Social Media Manager

Debi started working with CallSource in 2015. She is passionate about web and graphic design and was instrumental…
in launching the new website in February 2016. She enjoys windsurfing or paddlesurfing with her husband in her free time.

Matt Widmyer
Automation Operations Supervisor

Matt started with CallSource early in 2012, since then he has made several contributions to enterprise sales…
processes. His main responsibilities are to manage the inbound sales process and onboard and train new sales account execs. Matt has a keen eye for new ways to maximize efficiency and revenue in all sales efforts. When he’s not work, Matt’s pastimes include traveling, camping, running, surfing, reading, going to the cinema, and critical thinking.

Ronn Burner
Marketing Automation Strategist
Kevin Dieny
Digital Marketing Analyst
Casandra Ciopryna
Marketing Communication Specialist

Cassie is a New England transplant to California, starting with CallSource in late 2013 within the Customer Care…
department shortly after moving west. With a BA in English and MFA in Creative Writing, she has a passion for words and keen eye for detail.

Rebecca Brown
Marketing Product Specialist
Charlyne Nogoy
Sales Operations Associate/LeadPhone
Sergiy Lyakh
Director of Finance

Sergiy joined the CallSource team in 2007 after completing his MBA at Pepperdine University. His contributions include…
working with the Sales teams, managing vendors, and reporting on productivity. Sergiy’s team is responsible for analyzing data and publishing business analytics that detail market and industry trends. When he’s not at work, Sergiy enjoys deep sea fishing.

Kyle Klimusko
Finance Manager

In 2014, Kyle Klimusko started with the CallSource Finance department. He provides flexible internal reporting on…
client and industry usage patterns and assists our sales staff with responding to client needs. He oversees CallSource’s number inventory and works with our product teams regularly to evaluate the design and effectiveness of our products.

James Batke
Salesforce Business Analyst/Administrator

James joined the CallSource team nearly 5 years ago and has taken on various roles…
James is a chief architect of the new Coaching and Certification products. He combines his creative and technical acumen to improve processes and product designs ensuring that clients’ phone skills improve. In his free time, James enjoys stand-up comedy, playing poker, and rooting for his native Chicago sports teams.

Who We Are

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Carey Fried, Marketing and Training Director

the company’s origins

Who We Are

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Jerry Feldman, CEO of CallSource

this is the best day of my life