Patients, not advertising, are your specialty.
You love dentistry and the meaningful care you give your patients. You didn’t get into dentistry to learn about maximizing your advertising. That’s our specialty. We can help identify what’s working and what needs help. Let us help relieve that pain.
Our advanced technology visually shows where your advertising efforts are doing best, and precisely where they’re hurting. The easy-to-read dashboard gives you real-time views by day, week, month, or year-to-year. So you can adjust to boost success.
When new patients’ calls don’t get through, you lose patients. That won’t happen with CallSource. We invented the category over 25 years ago, establishing a stable call performance platform that has processed over one billion calls. Millions more than our competitors.
A little coaching,
a lot of results.
We listen to incoming recorded calls and help your office staff improve their call handling skills where they need it the most, measuring their performance over time. Coaching leads to more appointments booked and more new patients in your waiting room.
Software can only do so much. CallSource adds smart business advisors. They can share ideas on how to make your marketing dollars work smarter to lift your ROI, and grow your practice.
Why is this
He found the source for finding new patients.
Solutions that fit your dental practice.
CallTrack provides the foundation for your marketing attribution data. Capture every call’s originating ad source and the caller’s information.
With this feature, CallSource identifies which inbound calls offer you the best potential new patients from all the calls you receive. You can always be booking appointments and brightening smiles, not guessing at call outcomes.
Inbound Call Conversion
Dive deeper into your insights by knowing which potential new patients booked an appointment. With Inbound Call Conversion, you’ve closed the loop on marketing attribution and can tie all your booked leads to your marketing.
What happens when your front office staff members miss an opportunity to schedule a patient appointment? We send you an email alert with an audio recording of the call and the caller’s contact information.
We provide you a second chance to quickly reach out to a potential lost patient and turn them into a smiling one.
Telephone Performance Analysis (TPA)
We score the performance of each call handler. Inbound calls are evaluated against our proprietary “Core Four Principles.” They focus on teaching call handlers to: Build Relationships, Create Value, Understand Needs, & Ask for the Commitment.
Each call handler receives a report card to identify skills gaps and ways to improve.
A positive way to improve your staff’s call-handling skills. We teach best practices drawn from over 25 years of experience as a leader in the industry.
Our coaches work with your call handlers, reviewing performance from recorded calls. CallSource call coaching encourages your staff to take their skills from good to great.
Call Coaching 1:1
Individual call coaching sessions are even more hands-on. We boost your staff’s appointment success rates by reviewing their skill on actual calls and setting helpful goals.
Each 15-minute session focuses on a specific goal and skill. Total transparency is provided for you and your staff.
Call Coaching Team Sessions
Learning together can be a huge lift for your staff and a big boost to your practice.
Sessions run 45 minutes. Sample calls are evaluated as a group to spark collaboration and reinforce new skills. Goals are set in a supportive learning network among peers. Transference of experience is key to team building and goal setting.
CallSource Review Platform
Our advanced online review platform pulls together all your patient reviews from various review sites into one easy-to-follow, easy-to-reply dashboard.
CallSource has the platform to keep you aware and engaged with patients and their outspoken feelings.
Hear the good and the bad
Great reviews are good for business and good for your staff. Everyone likes positive feedback. But poor reviews happen. When they do it’s best to respond and remedy the problem.
You can do it easily from one dashboard or CallSource can do it for you.
Get alerts on the spot
This intelligent review platform can alert you by email the minute someone posts a review out in the internet sphere.
You choose who in your company gets the email alerts and when to check them.
The dashboard makes it all super simple.
You win when you engage
Online peer-to-peer reviews have become more powerful than ever. From auto dealers to doctors and dentists, a good review helps build business.
Now it only takes a minute to reply and show how much you appreciate their business.
Dynamic Number Insertion
DNI measures the impact on your digital marketing.
DNI enables businesses to attribute phone calls generated from PPC (pay-per-click), SEO (search engine optimization) campaigns, and retargeted ads to measure success for each digital marketing channel. If an ad source uses computer code, you should be using DNI.
EveryLead, Powered by CallSource
EveryLead is CallSource’s Digital Attribution Solution. EveryLead requires one line of code on your website to enhance all your digital marketing. It is cookie-less tracking to make sure you are capturing your customer’s entire journey.
Vanity phone numbers are a proven and powerful marketing tool. Placing a memorable phone number in your ads and marketing materials increases the number of people who call — by a factor of 30% according to industry research.
Unique to your business.
Your number can remind patients of your practice, services, or business category. Let us help find great choices for what you’re selling.
More recall, more revenue.
After hearing your radio commercial or seeing a billboard, more people will call if the number is easy to remember. 1-800-Flowers and 1-800-Dentist are great examples. Find a vanity number to boost your business.
Connect patients to your closest location.
Have a business with multiple locations — maybe around the state or even across the country? CallSource offers smart geo-routing. By dialing one number, CallSource intelligently routes each patient’s call to the location closest to them. Smart!