Dental Call Management
Get the data you need to make better, more informed business decisions
Call Management Dental FAQs
What is call management?
Call management is the process of managing your office’s phone calls to aid in marketing and acquiring additional patients. It helps you understand how your phone lines and offline marketing attribution impact your overall marketing and company success.
Why does my practice need call management?
With a dedicated call handling team to answer inbound calls, it is important to have data for insights into your front office staff’s performance.
How does call tracking help my dental practice?
What does Opportunity Scoring do for my dental office?
Opportunity Scoring identifies revenue-generating opportunities to provide an accurate analysis of marketing return-on-investment (ROI).
Only calls that are determined to be prospect calls from Inbound Opportunity Scoring are brought on the next evaluation step in the journey to see how many potential patients are booked into appointments.
How does Inbound Call Conversion work?
Knowing a call is a prospective patient isn’t enough. Inbound Call Conversion identifies a lead’s phone outcome—if the appointment was set or an opportunity was missed.
You can break down conversion rates by employee or ad source, as well as view overall appointment-to-conversion rates with Inbound Call Conversion.
What are Appointment Saver alerts?
You’ll never have to guess at call outcomes again. Appointment Saver Alerts allow you the chance to recapture a missed opportunity and turn that prospect into a patient at your practice.
Village Dental at Saxony
Easy to use in a busy week!
“I love that the online use is easy to navigate as I have multiple offices to manage. In addition to what the online platform gives me, they have customized weekly e-mails that I have requested!”
- Christina Hubbard, Regional Manager
Rating: 5 / 5 stars
Great for quick reference!
“I like that it both delivers on a quick reference for statistics, but then allows you to dial down into what creates those statistics including listening to the recorded calls."
- Brittany Gum, Operations
Rating: 5 / 5 stars