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CallSource

CallSource

Performance Management for Sales and Marketing

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Dental Call Management

Dental Call Management

Get the data you need to make better, more informed business decisions

Offline Attribution

Offline Attribution

Know which ads are making the phone ring

LEARN MORE

Opportunity Scoring

Opportunity Scoring

Know which calls are potential patients

LEARN MORE

Inbound Call Conversion

Inbound Call Conversion

Know which new customers are setting appointments

LEARN MORE

Appointment Saver

Appointment Saver

Alerts if an opportunity was missed

LEARN MORE

Call Management Dental FAQs

What is call management?

The foundation of any successful call management system is call tracking or call recording.

Call management is the process of managing your office’s phone calls to aid in marketing and acquiring additional patients. It helps you understand how your phone lines and offline marketing attribution impact your overall marketing and company success.

Why does my practice need call management?

Dental practices rely on the phone to get new patients and set appointments. Understanding your call-to-appointment rate is vital to the health of your practice.

With a dedicated call handling team to answer inbound calls, it is important to have data for insights into your front office staff’s performance.

How does call tracking help my dental practice?

Call tracking shows the effectiveness of your advertising spend by volume of calls per advertising source. You spend a lot of money on advertising; call tracking helps you determine which ads are giving the best ROI so you can re-allocate your marketing dollars for the more effective marketing spend.

What does Opportunity Scoring do for my dental office?

Opportunity Scoring identifies which calls are true prospects and determines the overall lead percentage of incoming calls.

Opportunity Scoring identifies revenue-generating opportunities to provide an accurate analysis of marketing return-on-investment (ROI).

Only calls that are determined to be prospect calls from Inbound Opportunity Scoring are brought on the next evaluation step in the journey to see how many potential patients are booked into appointments.

How does Inbound Call Conversion work?

Inbound Call Conversion records and analyzes all inbound prospect calls to determine call outcomes.

Knowing a call is a prospective patient isn’t enough. Inbound Call Conversion identifies a lead’s phone outcome—if the appointment was set or an opportunity was missed.

You can break down conversion rates by employee or ad source, as well as view overall appointment-to-conversion rates with Inbound Call Conversion.

What are Appointment Saver alerts?

Appointment Saver alerts notify owners within two hours if an appointment opportunity was missed. It provides the caller’s essential contact data, call handler information, and an audio file of the call.

You’ll never have to guess at call outcomes again. Appointment Saver Alerts allow you the chance to recapture a missed opportunity and turn that prospect into a patient at your practice.
Village Dental at Saxony

Village Dental at Saxony

Easy to use in a busy week!

“I love that the online use is easy to navigate as I have multiple offices to manage. In addition to what the online platform gives me, they have customized weekly e-mails that I have requested!”

- Christina Hubbard, Regional Manager

review starreview starreview starreview starreview star  Rating: 5 / 5 stars

Innovative Dental

Innovative Dental

Great for quick reference!

“I like that it both delivers on a quick reference for statistics, but then allows you to dial down into what creates those statistics including listening to the recorded calls."

- Brittany Gum, Operations

review starreview starreview starreview starreview star  Rating: 5 / 5 stars

CallSource, solutions for advanced call tracking, performance coaching & responsive customer service

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