Performance Management for
Sales, Marketing and Online Reputation
Score & Analyze Inbound Calls
To increase sales, you need to improve call-to-appointment ratios. Our sales performance management system builds better phone handling skills and increases sales. Technology-enabled services analyze call handlers’ phone skills, and record call outcomes. Telephone performance analysis prescribes online training and coaching to measurably improve phone skills.
Train & Coach Call Handlers
Our blended approach for improving and sustaining high call-to-appointment ratios includes a mix of call measurement, online training and coaching. We focus on the core skills that have a direct correlation with higher call-to-appointment ratios. Training Alerts keep call handlers aware of their performance and prescribe individualized training solutions.
additional technology-enabled Services
CallSource has a proven, social commerce solution that combines the benefits of reputation and review management into one comprehensive package. This helps our clients acquire more new customers, improve marketing effectiveness, and enhance consumer engagement across key media channels.
CallShield Blocks Spam
CallSource offers a cloud-based service that automatically blocks telephone hacking attempts and computer-generated spam calls. CallSource invented CallShield in response to a surge in telephone hacking that is plaguing businesses, worldwide.
CallSource and Sycle joined forces to create a dashboard that connects inbound leads with patient within Sycle to determine your true ROI per advertising dollar.
Dynamic Number Generation
CallSource’s service, using dynamic number generation, captures the paid-search keyword, organic search query, referring domain or other source responsible for each internet visit that results in a phone call to your business.