Frequently Asked Questions
Have a question? You may find the answer here.
If not, get in touch with us today!
Does it cost anything to port a number to CallSource?
CallSource will not charge you to port in numbers. We do recommend contacting your current carrier to check their port-out policy before submitting a request. This will help eliminate unnecessary delays.
Can I port in my main line?
We do not recommend porting in your main line for several reasons, including loss of features such as outbound calling and call forwarding, but it is possible. Contact your CallSource Representative(s) to see if porting your main line is right for you.
What do I need to do to port in a number?
Make sure you have a list of the numbers you want to port in and the correct paperwork filled out. Check out our article on switching call carriers to make the process as smooth as possible!
How long will the port process take?
It may take anywhere from 7 to 21 days to complete the port in or port out process.
Can I port my number(s) out of CallSource?
If you’re thinking about porting out your numbers, make sure you contact your CallSource Representative(s) right away. CallSource will release most tracking numbers, but we need your authorization first.