As hard as call handlers work to have great phone conversations with leads and to get the commitment from the caller by the end of the conversation, the truth is that 100% of calls will never be booked into appointments.
In fact, the average rate of missed opportunities in the home services industry is 37%.
How many more appointments could your business recoup if you were to be alerted of every missed opportunity in near-real-time, so that you could follow-up with that caller and try to regain their commitment? With DealSaver, you can do just that.
How does DealSaver work?
When a phone handler doesn’t set an appointment with a prospect/lead, you are sent a DealSaver Alert.
Owners can designate who receives the alert to recapture missed opportunities.
The DealSaver Alert is sent to your email inbox with the caller’s name, contact information, call handler information, and the audio file of the call. The alert will also identify which department – sales or service – the call was for.
You’ll never have to guess at call outcomes again. DealSaver Alerts allow you the chance to recapture a missed opportunity and turn that lead into a fan of your company.
How do I use DealSaver?
Unfortunately, simply having DealSaver Alerts alone will not save your missed opportunities – effort and planning are required on your end to be successful.
DealSaver gives you a second chance at a first impression – take that opportunity to win back over potentially lost customers. Mishandled calls are sent to the email address(es) of whoever you designate within 2 hours (usually within 30 minutes) of the initial call.
When people have a home emergency such as a leaky pipe or broken air conditioner in hot months, they aren’t going to wait around to do business with your company – they want someone who will get to them fast and help with their need. Act on these alerts quickly by designating a specific “call-back” employee to follow-up with lost opportunities and recapture their business.
Additional DealSaver benefits
When used smartly, there are other benefits besides being able to recoup lost appointments with DealSaver.
DealSaver is a great tool to use for employee training opportunities. A call handler’s manager can use DealSaver Alerts as a teaching opportunity to improve call handler performance. Making outbound calls – especially outbound calls to someone who has already been in contact with your business and maybe had a less-than-favorable experience – requires a specific skill set that needs to be learned and perfected.
Employing a specific “call-back” employee, along with an incentive program, to be responsible for utilizing DealSaver Alerts usually proves to be most successful in getting that person to become a top employee, and to recoup the most lost dollars for your business that almost went to your competitor.
Get started with DealSaver
To start using DealSaver and recapturing lost leads for your company, simply reach out to a CallSource specialist.
Improve your bottom line and increase your ROI from inbound phone leads by recouping possibly lost marketing dollars.
Win back lost customers and improve ROI.