Each month, we sit down with a CallSource employee to get to know them and their role a bit more.
Name: Tabitha Salazar
Title: Client Support Specialist
When did you start working for CS? August 2017
What position did you start in? Client Support
What is your current position? Client Support
How have your priorities and responsibilities changed and shifted from when you first started working with CallSource until now?
Over the past year and a half at CallSource my responsibilities have grown exponentially. When I first started, I was doing a lot of provisioning and basic things in the system. Now, I have a lot more account management responsibilities such as onboarding accounts, following call counts, offering reporting advice, conducting system walk through calls with clients, geo-routing, time of day routing, and more things like that.
I also have obtained additional role as an Admin in our Coaching department.
What would you say is your greatest accomplishment so far with your career at CallSource?
I have become a reliable source of information for my team. My team and other departments will approach me for troubleshooting or problem solving.
What are some of your favorite things to do outside of work?
Outside of work I enjoy camping in the mountains or near a lake or river. I enjoy hiking with my daughters and going on adventures.
Where do you usually enjoy going camping?
All of my camping experience has mostly been at Hungry Valley because I ride dirt bikes, so we would go to Gorman out there and ride and tent camp out there. I ride quads, and grew up riding three wheelers.
How fun! I’ve tried dirt biking at Gorman once.
Yeah, I’m thinking about buying my girls a small dirt bike. They’re 4 and 6. I just got them battery operated quads for their birthdays, and they will go in the back yard and ride them in the grass. But I’m thinking of buying an actual little dirt bike for them.
That will be great for them. What else do you enjoy besides dirt bikes?
Well I also grew up riding horses.
I’ve never ridden horses! Do you still ride?
I don’t anymore, no. I’ve ridden some in the past year but I used to show them. I used to do Barrel Racing and Cattle Herding, things like that. I got into it when I was in, probably third grade.
What kind of horses did you ride?
I rode Quarter Horses. They’re cattle herding horses. They’re good at the Barrel Racing with the tight turns. I did that and Western Racing. My sister did the English Riding, but I liked the racing and less-proper racing. It’s really fun!
Did you do those in competition?
Mmhmm, yeah I got first place a lot, I have a whole bunch of ribbons at one point in time. I’d have to figure out what happened to them. I got out of it around 7th or 8th grade.
That’s great! What a fun hobby to grow up doing. Some interesting tidbits I didn’t know about you! Now, one last question. What is your favorite part about working at CallSource?
My co-workers make my job very enjoyable. The departments and teams work well together to assist our clients with their account.