Be alerted of mishandled calls and missed appointment opportunities at your automotive dealership with DealSaver alerts.
Despite your best efforts, there will always be calls that come into your dealership that result in no appointment set, or aren’t handled properly. If you aren’t keeping track of these types of calls, how can you ensure that you are working to overcome these issues in your phone processes?
What is happening to the other 80% of leads? They are going to your competitor.
What is DealSaver?
DealSaver Alerts are automated alerts that are sent to management (and whoever else you choose to receive the alerts) whenever a prospective lead is not booked into an appointment, or when a call is mishandled.
The alerts allow you the chance to recapture lost leads and turn them into a sale for your dealership.
How does DealSaver work?
If a call handler misses a chance to get a lead to come into your dealership, or misses pertinent information to talk about during the conversation, we will send you a DealSaver Alert. CallSource analysts listen to the entire call, and alerts are sent when an inbound call was mishandled. The analysts are real, trained, qualified people – not software and not crowdsourced.
Our alerts are sent as quickly as 30 minutes or less, and guaranteed to be sent within 2 hours. The other guys can take 10 hours or more to alert you – long enough so that the missed opportunity has already moved on to your competitor.
What will DealSaver alert me about?
DealSaver Alerts include a lot of relevant information so that you can call back that person armed with knowledge of what happened on the original phone call.
DealSaver Alerts include:
- Caller Information
- Phone Number
- Audio Recording of the Call
- Call Details
- Agent Name
- Call Duration
- Time of Call
- Associated Campaign
- Caller ID
DealSaver Alerts are sent because of a few different scenarios. The alerts are sent when:
If no attempt is made to secure an appointment.
If the vehicle is not available and the representative does not suggest an alternative vehicle.
Caller asks about buying/leasing a vehicle and is disconnected in progress.
All Sales calls transferred to voicemail where the caller leaves a message or hangs up.
Get started with DealSaver
There’s always room for improvement, and DealSaver can help you with that.
Converting more calls to appointments means that you aren’t giving your business to the competition.
Start using DealSaver and recapturing lost leads from be alerted of mishandled phone calls at your dealership. Contact a CallSource specialist at 888-340-0123 to learn more, or set up a quick demo today.
Win back lost customers and improve ROI.