• Skip to primary navigation
  • Skip to content
  • Skip to footer
  • sales@callsource.com
  • Schedule a Demo
  • (833) 968-7768
  • Search Icon - Click to Search
CallSource

CallSource

Performance Management for Sales and Marketing

  • Automotive
    • Own-Set-Close Solutions to Sell More Cars
      Solutions by CallSource, the most reliable automotive, attribution provider
    • EveryLead
      The most powerful automotive attribution platform, ever.
    • Phone Coaching
      Phrases & Skills to Sell More Cars
    • Auto Media
      Your data integrated
    • Dynamic Number Insertion
      Tying Offline & Online Journeys Together
  • Hearing
    • CallSource Hearing
      We want to help you grow your practice
    • Hearing Call Management
      Marketing Attribution | Call Volume | Opportunity Alerts | Call Analysis
    • Hearing Performance Management
      Phone Insights | Employee Performance | Call Coaching
    • Hearing Reputation Management
      Respond, Now! | Review Platform
    • Hearing Digital Management
      Complete Attribution Platform l Dynamic Number Insertion l Competitive Insight
  • Home Services
    • CallSource Home Services
      We want to help you grow your business
    • Home Services Call Management
      Marketing Attribution l Call Volume l Opportunity Alerts l Call Analysis
    • Home Services Performance Management
      Phone Insights l Employee Performance l Call Coaching
    • Home Services Reputation Management
      Respond, Now! l Review Platform
    • Home Services Digital Management
      Complete Attribution Platform | Dynamic Number Insertion | Competitive Insight
  • Pest Control
    • CallSource Pest Control Solutions
      We work with top providers
  • Industries
    • Other Industry Solutions
    • Dental
    • Call Management


      Track Inbound Calls l Discover New & Missed Opportunities l Industry Benchmark

    • Performance Management


      Score & Analyze Phone Skills l Call Coaching l Empower Employees

    • Reputation Management


      Aggregate Reviews l Improve Online Reputation l Respond, Now!

    • Digital Management


      Complete Attribution Platform l Dynamic Number Insertion l Competitive Insight

  • Vanity
  • Blog
    • Podcast
    • Events
    • FAQs
    • Knowledge Center
  • Company
    • About Us
    • Careers
    • The Company We Keep
    • Contact Us
  • Login
    • CS Suite
    • CS Reviews
    • EveryLead
    • Reporting
  • Announcements
    & Events
  • Call
    Management
  • Performance
    Management
  • Digital
    Management
  • Reputation
    Management

The 6 Perfect Phrases for Every Stage of the Sales Call

By Cassie Ciopryna

Performance Management
I Want the Blog
The 6 Perfect Phrases for Every Stage of the Sales Call

FREE call handler checklist!

When you’re at a loss for words, turn to these phrases to move your caller along to the appointment.

When answering inbound sales calls, although the prospect is calling you for a need or want, you still may face some reluctance when trying to book the appointment with them. That is why it is important to make sure that you, the call handler, are moving the conversation along culminating in an appointment or sale.

Keeping control of the conversation with certain callers can be difficult! That’s why we’ve put together these six phrases for you to use throughout your conversation. These phrases will help move the call along in the best possible way – from a warm greeting to a positive goodbye.

1. Hello! Thank you for choosing <XYZ Company>. My name is <Name>. Who do I have the pleasure of speaking with?

Why it works: If you can’t answer the call with a warm greeting and positive tone, you may have already lost the caller. It is important to introduce yourself, name the company you work for to let the caller know they reached the right place, and also ask for their name to use later in the conversation. A simple “Hello” does not suffice when answering sales calls – you must be detailed, have a positive tone, and be welcoming right from the get-go.

2. Hi <Name>. How can I help you today?

Why it works: Though this may be simple, you want to be the one asking questions – starting with figuring out why they are calling. Make sure to stay in charge of the conversation, not vice-versa. By using the caller’s name, you are personalizing the experience and showing that you are ready to help solve for the reason they called.

3. If I understand correctly, you are looking for <Insert need here>.

Why it works: Always be sure to repeat back what the caller asked for to ensure that you are on the same page. Not only does it eliminate any confusion happening and de-railing the conversation, but it also demonstrates to the caller that you are truly listening to what they are saying, and not just creating your own agenda. By repeating their problem, issue, or need, you are getting to the next steps of delivering your solution for them.

4. We can help you with that. As an award-winning <type of company>, most of our customers choose us because of our superior customer service, which we will be sure to deliver to you.

Why it works: By delivering a great value statement to your caller, whether it is the statement above or one you’ve created on your own to use in your sales calls, this part is vital—especially when it comes to price shoppers. Before getting around to the price of your product or service, make sure your customer understands why your company is the superior choice. Otherwise, why should they choose you over your competition?

5. Can I schedule you for <Date & Time>?

Why it works: Use closed-ended questions for booking the appointment or sale. Again, you don’t want to leave the conversation up to the caller—you need to stay in control and lead them to commit by the end of the phone call.

6. Thank you for calling, <Name>. Have a great day.

Why it works: Whether you set the appointment or not, you need to end the call on a kind, professional note. Even if you couldn’t get the caller’s commitment this time, if you leave a positive last impression as well, they will be sure to keep you in mind in the future.

 

Want more tips on how to handle your sales conversations like a pro? Download our FREE call handler checklist!

Also be sure to subscribe to our blog for more call handling insights, and speak to a CallSource representative to see how we can help your business personally.

Facebook0Twitter0Linkedin0
X
I Want the Blog
The Real Impact of Negative Reviews Lies in Your Hands
Managing Client Acquisition Constraints

Related Posts:

  • How Call Tracking Helps Your Marketing Agency Prove ROI for Clients
  • How to Set Up Your Google My Business Profile
  • Should Your Automotive Dealership Have a Service BDC?
  • How to Create Incentive Plans That Work to Improve Employee Performance
  • What are Best Practices for Inbound Call Handling?

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

CallSource, solutions for advanced call tracking, performance coaching & responsive customer service

More Information

  • Automotive Data Insights
  • Digital AI℠
  • Home Services Data Insights
  • Legal
  • MSA
  • Privacy
  • SAAS
  • Security

About CallSource

  • Blog
  • Careers
  • Contact Us
  • Events
  • Sitemap
  • Team
  • The Company We Keep
  • Your Source

Partners

  • ATSI
  • AutoID
  • FCA Digital
  • GM iMR
  • Sycle

Contact

5601 Lindero Canyon Road
Suite 210
Westlake Village, CA 91362

support@callsource.com
800-500-4433

Schedule a Demo

© CallSource. All Rights Reserved.