Peak seasons can be stressful for all, but don’t let that derail you from communication and appreciation.
Summer is a busy time for businesses serving in the home services industry – especially if HVAC services are a division of your company.
This should not be an excuse for letting company culture dwindle. In fact, when employees have long, busy days, it’s more important than ever to ensure you are showing your appreciation to keep them motivated to do a great job.
I’m going to take some pressure off of your already busy scheduled during this peak season to help with some ideas to show employee appreciation and keep company culture on the rise this summer for your business.
Make the most out of your employees’ time
If you have been using a call tracking service for at least a year, block some time on your calendar to look at last year’s data.
By viewing reports from the previous year, focus on seeing what the busiest weeks, days, and times of day that you received inbound calls. Pay special attention to any times that it seems there was a spike in missed calls.
This information will help you figure out how to better schedule teams so they aren’t overwhelmed, and work at maximum efficiency to help as many customers as possible.
Have a summer party!
Using that same data, see if there was a day last year that you weren’t as busy and can maybe utilize this year to close for a few hours to show employee appreciation with a summer BBQ.
If it doesn’t make sense for your business to close a few hours early or for a day, try something smaller like bringing in a catered lunch, doughnuts for breakfast, or small value gift cards for employees who are doing their all during this peak season. There is big difference between intrinsic and extrinsic motivation. Fun activities add to the intrinsic values that create company culture.
Keep employees updated on goals
It is important that employees feel included and know the work they are doing on a day-to-day basis is contributing to something bigger.
Keep communication open and don’t skip your regular monthly meetings just because you may be extra busy. It is important to set aside an hour to make sure you communicate overarching company goals, make sure employees are on point with KPI’s, and to talk about phone skills to ensure peak performance and to talk out any issues of people feeling overwhelmed or overworked.
If you don’t already have an outlined team meeting schedule, download our team meeting slide deck to ease the talk tracks for your next meeting.
Now keep up the great work and make the most of this busy summer season – we are rooting for your success!