• Skip to primary navigation
  • Skip to content
  • Skip to footer
  • sales@callsource.com
  • Schedule a Demo
  • (833) 968-7768
  • Search Icon - Click to Search
CallSource

CallSource

Performance Management for Sales and Marketing

  • Automotive
    • Own-Set-Close Solutions to Sell More Cars
      Solutions by CallSource, the most reliable automotive, attribution provider
    • EveryLead
      The most powerful automotive attribution platform, ever.
    • Phone Coaching
      Phrases & Skills to Sell More Cars
    • Auto Media
      Your data integrated
    • Dynamic Number Insertion
      Tying Offline & Online Journeys Together
  • Hearing
    • CallSource Hearing
      We want to help you grow your practice
    • Hearing Call Management
      Marketing Attribution | Call Volume | Opportunity Alerts | Call Analysis
    • Hearing Performance Management
      Phone Insights | Employee Performance | Call Coaching
    • Hearing Reputation Management
      Respond, Now! | Review Platform
    • Hearing Digital Management
      Complete Attribution Platform l Dynamic Number Insertion l Competitive Insight
  • Home Services
    • CallSource Home Services
      We want to help you grow your business
    • Home Services Call Management
      Marketing Attribution l Call Volume l Opportunity Alerts l Call Analysis
    • Home Services Performance Management
      Phone Insights l Employee Performance l Call Coaching
    • Home Services Reputation Management
      Respond, Now! l Review Platform
    • Home Services Digital Management
      Complete Attribution Platform | Dynamic Number Insertion | Competitive Insight
  • Pest Control
    • CallSource Pest Control Solutions
      We work with top providers
  • Industries
    • Other Industry Solutions
    • Dental
    • Call Management


      Track Inbound Calls l Discover New & Missed Opportunities l Industry Benchmark

    • Performance Management


      Score & Analyze Phone Skills l Call Coaching l Empower Employees

    • Reputation Management


      Aggregate Reviews l Improve Online Reputation l Respond, Now!

    • Digital Management


      Complete Attribution Platform l Dynamic Number Insertion l Competitive Insight

  • Vanity
  • Blog
    • Podcast
    • Events
    • FAQs
    • Knowledge Center
  • Company
    • About Us
    • Careers
    • The Company We Keep
    • Contact Us
  • Login
    • CS Suite
    • CS Reviews
    • EveryLead
    • Reporting
  • Announcements
    & Events
  • Call
    Management
  • Performance
    Management
  • Digital
    Management
  • Reputation
    Management

How Can Your Office Help More Patients During Better Hearing Month?

By Stephanie Kurowski

Performance Management
I Want the Blog
How Can Your Office Help More Patients During Better Hearing Month?

Use these tips to make your office more efficient and help more people with hearing loss during May.

As you must already know as a hearing professional, May is Better Hearing and Speech Month!

Dating back to 1927, May was designated as Better Hearing and Speech month to provide an opportunity to raise awareness about causes and treatments for communication disorders. According to the National Institute on Deafness and Other Communication Disorders (NIDCD), about 15% of adults experience some type of hearing loss. When people suffer from hearing loss, they can feel disconnected and have reported feeling lonely. That is where you come in to help.

What are you doing in your office to celebrate Better Hearing Month?

Reach out to your community

Now is the perfect opportunity to reach out to your community and let them know you are there to help them and improve their quality of life. Having a community event, holding a Lunch & Learn, running additional mailers during the month, or offering a coupon on devices purchased are all great ways to promote Better Hearing and Speech Month.

Make sure operations run smoothly even at peak capacity

CallSource often sees an increase in prospect calls coming into a practice in May due to Better Hearing Month as a result of additional marketing efforts made throughout the month.

However, it is not uncommon for an office to experience a decrease in the appointment conversion rate. Operations during peak seasons require a different approach to the business.

One of the most vital aspects to examine during a peak season is your employee performance. When phones start to ring more, employees may feel overwhelmed, and they may rush through one patient just to get to the next. As a result, customer service suffers.

Ensuring your staff is prepared for the influx of calls will make all the difference. Conducting coaching on how to handle multiple phone lines ringing and creating a follow-up plan for any missed caller or appointment will be helpful for your team.

Front Office

But why is preparing your team important during peak seasons, especially Better Hearing and Speech Month?

It takes, on average, 7-10 years for a person with moderate to severe hearing loss to pick up the phone and do something about it.

7-10 years of hearing loss before asking for help!

If that person has a bad experience when they call an office or doesn’t book an appointment for another reason, it can then take another 3 years for them to reach back out.

That’s up to 13 years of having hearing issues, 13 years of feeling isolated from friends and family, 13 years of disconnection. So ensuring to set time aside to conduct additional coaching will result in better conversations, help avoid your team sounding rushed, and will allow you to help more patients.

What are you doing to educate your community on Better Hearing Month and to guarantee your office can help more patients than ever? Let us know in the comments below!

Facebook0Twitter0Linkedin0
X
I Want the Blog
Why Your Dental Practice Needs Call Tracking
Millennial Customers Are Moving the Car Buying Process Online [Infographic]

Related Posts:

  • How Call Tracking Helps Your Marketing Agency Prove ROI for Clients
  • How to Set Up Your Google My Business Profile
  • Should Your Automotive Dealership Have a Service BDC?
  • How to Create Incentive Plans That Work to Improve Employee Performance
  • What are Best Practices for Inbound Call Handling?

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

CallSource, solutions for advanced call tracking, performance coaching & responsive customer service

More Information

  • Automotive Data Insights
  • Digital AI℠
  • Home Services Data Insights
  • Legal
  • MSA
  • Privacy
  • SAAS
  • Security

About CallSource

  • Blog
  • Careers
  • Contact Us
  • Events
  • Sitemap
  • Team
  • The Company We Keep
  • Your Source

Partners

  • ATSI
  • AutoID
  • FCA Digital
  • GM iMR
  • Sycle

Contact

5601 Lindero Canyon Road
Suite 210
Westlake Village, CA 91362

support@callsource.com
800-500-4433

Schedule a Demo

© CallSource. All Rights Reserved.