Each month, we sit down with a CallSource employee to get to know them and their role a bit more.
CallSource prides ourselves on being a people-focused company. We care about our clients, and we care about our employees.
The support-client relationship formed between our teams and our clients is one of the unique attributes that makes CallSource stand out from our competition.
Although clients know their dedicated support team very well, we thought it was time that everyone else got to know all of the great people that work at CallSource with regular CallSource team member interviews.
For this installment of Meet the CallSource Team, I chatted with Shawn Kelly, our Client Support Supervisor here at CallSource.
Name: Shawn Kelly
Title: Client Support Supervisor
When did you start working for CS? Dec 14th, 2009
What position did you start in? Client Support Specialist
What is your current position? Client Support Supervisor
How have your priorities and responsibilities changed and shifted with each different position you’ve held with CS?
I’ve held multiple positions within CallSource and while each of the positions had different priorities, my main responsibility has always been to the client and making sure I can do whatever is necessary to help them with their needs.
What is your favorite part about your workday?
Interacting with my team in a professional and social context. Everyone pitches in to help out with projects and troubleshooting difficult problems. Our teamwork drives our success and managing that process is very rewarding. We also genuinely have fun throughout the work day so it’s not all spreadsheets and numbers.
What would you say is your greatest accomplishment so far with your career at CallSource?
I’ve built a number of complex routing setups for various clients including a 97,000 line XML request on a zip code routing scheme with full day Time of Day routing that switches every 15 minutes. I’ve also created a setup that went from one geo-routed phone number between the US and Canada which then routed to a 19,000+ extension menu for zip code routing in the US and simultaneous geo-routing in Canada with area code/prefix specific geo-routing in Toronto and Ottawa. That took a while to setup. 🙂
I know that outside of your time here, you enjoy writing screenplays. I also know from sitting close to you for a couple years that you really enjoy movies and comics. Tell me a bit more about that!
I always loved movies as a kid but I fell in love with cinema after watching The Usual Suspects. The end of that film is like a magic trick (no spoilers!) and after watching it a dozen times I became more interested in how they pulled it off. I became insatiable for other great movies and expanded my film intake to include classic films (black and white) foreign and indie cinema. If it’s good, I’ll watch it!
What is your all-time favorite movie? (Ok, I can give you a top 5 if picking one is too hard).
How about a top 10? I’ve got a running list of my Top 1,000 Movies but no one has time for that.
- The Usual Suspects (1995)
- Casablanca (1942)
- Chinatown (1974)
- The Godfather/The Godfather Part II (is this cheating…yes it is) (1972/1974)
- Star Wars Episode V: The Empire Strikes Back (1980)
- Vertigo (1958)
- Anchorman: The Legend of Ron Burgundy (2004)
- The Silence of the Lambs (1991)
- Double Indemnity (1944)
- The Big Sleep (1946)
In line with your love of cinema, you always hold an “Oscars Pool” here at CallSource. What do you think was the best Oscar-nominated movie of this past year and why?
I thought Get Out was an incredible piece of cinema that played with genre, expectation and good old Hitchcockian thriller rules. It also did a tremendous job of being funny, unnerving and surprising while being a relevant social commentary all at the same time. There’s a reason Jordan Peele won the Oscar for Best Original Screenplay.
What other hobbies do you enjoy besides watching and writing movies?
I love to run on the trails of So Cal, especially when it’s hot! I’m also an avid golfer and reader.
If you could tell us one thing about you that people may not expect, what would it be?
I was born and raised in Alaska and anytime I bring that up a flurry of questions about snow, daylight/darkness and moose always seem to follow. It’s a lovely place and I would highly recommend visiting around the 4th of July when the daylight is longest and the fish are biting. It’s always fun to start a round of golf at midnight and play until 2am. 🙂