Each month, we sit down with a CallSource employee to get to know them and their role a bit more.
CallSource prides ourselves on being a people-focused company. We care about our clients, and we care about our employees.
The support-client relationship formed between our teams and our clients is one of the unique attributes that makes CallSource stand out from our competition.
Although clients know their dedicated support team very well, we thought it was time that everyone else got to know all of the great people that work at CallSource with regular CallSource team member interviews.
For our this installment of Meet the CallSource Team, I interviewed Jaque Sotolongo, a vital part of our automotive team here at CallSource.
Name: Jaque Sotolongo
Title: Dealer Success Manager
When did you start working for CS? September 2015
What position did you start in? Client Support Specialist
What is your current position? Dealer Success Manager
How have your priorities and responsibilities changed and shifted with each different position you’ve held with CS?
When I started as a Client Support Rep, I simply assisted in client requests. As I moved into an Account Management position and now as a Dealer Success Manager, I nurture and build relationships with our automotive clients.
What is a challenging client request that you’ve received but were able to overcome and ultimately help the client out?
We had a client sign up with CallSource for the EveryLead program before it was launched. The first call was stressful to say the least because the client started to become doubtful that we would be able to meet their needs in a timely manner. After the call, the sales rep and I made sure we did everything in our power to get the client what they needed as quickly as possible, including features that were not available. By the next call, the tables had completely turned; the client was confident that we’d be able to meet their needs. I have now built excellent rapport with this client and their account is up and running smoothly.
That’s great! That is one thing about CallSource – where there is a will, there is a way! So I know that you are a fan of country music, as am I. Who are your top five favorites?
- Dierks Bentley
- Carrie Underwood
- Lady Antebellum
- Little Big Town
- Shania Twain
What is the last country concert that you went to and where? What was so great about it?
The last country music concert I went to was Shania Twain at the Staples Center. Her music was probably the only country music I listened to growing up so it was great to see an artist I grew up listening to, especially considering how much of a country music fan I have become.
I loved Shania growing up too that must’ve been a fabulous show! I also know you are a huge Disney fan! You also live pretty close to Disneyland. What are your favorite Disney movies and/or characters?
Going Disneyland is definitely my favorite thing to do in my spare time. My all-time favorite movie is The Little Mermaid which makes my all-time favorite character Ariel.
And what do you love so much about the park?
I’d say the atmosphere made up by all of the excitement. It’s literally the happiest place on earth.
Tell us more about what else do you like to do in your free time besides go to Disneyland and listen to country music.
I always say that my second happiest place on earth is the beach. I find the beach to be so relaxing and soothing.
You recently moved into a house with your significant other. Congratulations! How do you like your new place?
We’re actually just renting, but it has been a great experience thus far. Moving out of my parent’s house was a huge step but it has all been for the better because it has better prepared me to face adulthood challenges.
Leave us with one random tidbit about you.
I am very health conscious. I exercise regularly and focus on healthy eating habits.