Superior Call Lead Management and Anayltics

CallSource, the industry leader in call lead management-based technology, will provide
both their LeadScore/DealSaver and Telephone Performance Analysis products to all dealers
in the FCA network.

To learn more about this program, please contact a CallSource representative at: (888) 292-1667.

DealSaver icon

WHAT IS DEALSAVER?

DealSaver is a unique service that reviews your dealership’s prospect calls and promptly notifies you when a call was mishandled. The alerts provide a summary of each prospect call so you have what you need to recover them.

LeadSave icon

WHAT IS LEADSCORE?

LeadScore is a marketing analysis tool that reviews, sorts, and filters out non-prospects, providing accurate cost-per-lead analysis and sales conversion percentages.

Telephone Performance Analysis icon

TELEPHONE PERFORMANCE ANALYSIS (TPA)

Telephone Performance Analysis is a call lead management solution designed to score the performance of individual sales and service personnel on the handling of inbound calls vs. a unique set of standards. Through this process, CallSource will confirm whether dealership sales and service staffs adhered to the appropriate operational criteria when handling the call.

AUTOMATICALLY RUN THROUGH YOUR OPEN PARTS STATEMENT!

Call (888)292-1667 for more information.

Frequently Asked Questions

How do I know which DealSaver package to sign up for?

Please be sure to choose the appropriate DealSaver package in accordance with your inbound call volume in Engage. Pick a package that is a higher than your actual call count so you have room for call volume fluctuation. If you have any questions or need assistance in picking the correct bundled amount please call the CallSource FCA Digital Help Line at (888) 292-1667.

How am I billed?

You will receive your monthly invoice for the CallSource FCA Digital program from FCA Digital and the amount will be billed against your FCA open parts account at month end. All fees for the CallSource FCA Digital program, during the promotional period, are eligible for FCA Co-op funds support subject to the terms and conditions as set forth by FCA.

Who do I Contact if I have Questions?

For assistance in answering any questions you might have concerning the CallSource FCA Digital Program please call the help line at (888) 292-1667 or email us at FCASupport@callsource.com