• Skip to primary navigation
  • Skip to content
  • Skip to footer
  • sales@callsource.com
  • Schedule a Demo
  • (833) 968-7768
  • Search Icon - Click to Search
CallSource

CallSource

Performance Management for Sales and Marketing

  • Automotive
  • Hearing
    • CallSource Hearing
      We want to help you grow your practice
    • Hearing Call Management
      Marketing Attribution | Call Volume | Opportunity Alerts | Call Analysis
    • Hearing Performance Management
      Phone Insights | Employee Performance | Call Coaching
    • Hearing Reputation Management
      Respond, Now! | Review Platform
    • Hearing Digital Management
      Complete Attribution Platform l Dynamic Number Insertion l Competitive Insight
  • Home Services
    • CallSource Home Services
      We want to help you grow your business
    • Home Services Call Management
      Marketing Attribution l Call Volume l Opportunity Alerts l Call Analysis
    • Home Services Performance Management
      Phone Insights l Employee Performance l Call Coaching
    • Home Services Reputation Management
      Respond, Now! l Review Platform
    • Home Services Digital Management
      Complete Attribution Platform | Dynamic Number Insertion | Competitive Insight
  • Pest Control
    • CallSource Pest Control Solutions
      We work with top providers
  • Industries
    • Other Industry Solutions
    • Dental
    • Call Management


      Track Inbound Calls l Discover New & Missed Opportunities l Industry Benchmark

    • Performance Management


      Score & Analyze Phone Skills l Call Coaching l Empower Employees

    • Reputation Management


      Aggregate Reviews l Improve Online Reputation l Respond, Now!

    • Digital Management


      Complete Attribution Platform l Dynamic Number Insertion l Competitive Insight

  • Vanity
  • Blog
    • Podcast
    • Events
    • FAQs
    • Knowledge Center
  • Company
    • About Us
    • Careers
    • The Company We Keep
    • Contact Us
  • Login
    • CS Reviews
    • EveryLead
    • Reporting

Announcements & Events

5 Tips to Honor Your Timelines and Yourself This Holiday Season

December 16, 2022 by Justine Frerichs Leave a Comment

“The key is not to prioritize what’s on your schedule, but to schedule your priorities.” – Stephen Covey

The holidays are upon us, and while they bring so much joy, they can also present a unique set of challenges. With festivities to attend, holiday shopping to be done, and even grief that arises for some, it can be difficult to stay on track with your work timelines without sacrificing work-life balance — but it doesn’t have to be that way.

Whether you’re juggling the demands of your to-do lists or feeling spread thin by holiday overwhelm, below are a few simple tips you can implement to make this time of the year both productive and enjoyable. 

5 Ways to Cultivate More Harmony Between Your Work Obligations and The Holidays

 1. Take advantage of your peak performance hours 

We all have peak performance times. These are certain times of the day when we generally feel most productive and energized, and this can be different for everyone. 

Do you feel ready to tackle the day bright and early in the morning? Or later in the day after you’ve had some caffeine and more time to settle into your rhythm? These are useful questions to help assess your time management techniques. 

Determine when these golden times are for you and dedicate those hours to the work that requires the most effort and brain power. These are the times you should limit your distractions so you can maximize these highly productive hours. 

For less critical tasks, also known as low-value tasks, it is best to use the hours when there tend to be more disruptions. Low-value tasks are those that mean little to nothing to customers or colleagues and could be anything like scheduling meetings and calls or sorting through emails. 

While these are still important, they aren’t necessarily helping you reach your long-term goals and don’t need to be prioritized during your peak performance hours. 

2. Try monotasking instead of multitasking

Monotasking is another way of saying single-tasking, the practice of focusing on one task at a time. Unlike multitasking which requires you to divide your focus among multiple tasks at once, monotasking allows you to dedicate your time and energy to complete a specific task before proceeding to another. 

Practicing monotasking increases the thoroughness and quality of the work you produce, rather than completing tasks that may reflect your distractedness.

Although it may seem like you’re getting more done by multitasking, research shows that shifting between tasks can cost as much as 40% of someone’s productive time. This means multitasking is actually taking up more of your time, and likely increases the number of errors you’ll have in your work.  

3. Set realistic goals

You want to set yourself up for success by breaking down your goals into achievable ones that align with your priorities as well as your business’s goals. Setting clear goals that you know you can execute will keep you feeling motivated and accomplished. 

A practical way to do this is to create smaller goals that have a big impact and will keep you in momentum for larger goals. Don’t forget to celebrate success – no matter how big or small!

4. Connect with your resources

Chances are, you’re not the only one feeling overwhelmed during the holiday season. Check in with your team to see how they’re navigating this time. You could start by asking, “How are you doing?” or “Is there anything you need from me?” 

Opening up this conversation and having a team support system is helpful in fostering healthy work relationships. There may be ways you can help one another execute tasks or a project more efficiently.

5. Embrace downtime 

We’ve all heard of work-life balance and it exists for a reason. When we fill our own cups, we can give without feeling empty. Making rest a priority has a direct correlation with our productivity in the long run.

As stated by Scientific American, “Downtime replenishes the brain’s stores of attention and motivation, encourages productivity and creativity, and is essential to achieve our highest levels of performance.” 

Check-in with yourself and honor when you need to take a break. Your work and well-being will benefit.

Filed Under: Blog Tagged With: Announcements & Events

Voice for Pest & CallSource Announce Their Partnership

September 14, 2020 by Kelli Conley 1 Comment

Voice for Pest Call Management Powered By CallSource

Westlake Village, CA

 Voice for Pest, a leader in providing telephone and call center solutions to the pest control industry, announced its integration with CallSource, a leader in call tracking and business phone analytics. Together they are helping PCOs track online and offline marketing efforts in a seamless phone solution, the companies report. 

“In order to successfully compete for new business, a digital presence in the marketplace with the ability to track campaigns while maximizing conversions and managing costs is vital,” says Raymond Kidwell, director of business development at Voice for Pest. “Our direct connection with CallSource allows us to eliminate extra call forwarding expenses built into the competitor’s fees. In addition, we maintain the uniqueness of every campaign so CSRs can identify origination through call whisper and/or screen indicator, and we can prioritize calls based on their source.”

CallSource says it provides the most robust digital attribution, marketing analytics and performance management platforms. “The strategy for partnering with Voice for Pest, the number one phone system in the Pest Industry, is three-fold,” says Jas Jackson, Vice President of Business Development at CallSource. “One, our integration provides huge upfront cost savings for tracking online digital attribution and offline advertising campaigns. Two, for the first time in the industry, PCOs can identify true advertising ROI with our ability to connect keywords and calls to monthly revenue through Voice for Pest’s CRM integrations. Three, our suite of managed services including call scoring, alert notifications, CSR coaching, and review responding can help improve the customer experience allowing PCOs to become even better operators and increase their cash flow.”

CallSource includes real-time dashboards, Google analytics integration, reporting and has the ability to track website visitors and calls. CallSource also provides the ability to track texts, chats, and webform submissions in one easy-to-use platform. CallSource analyzes each inbound call to verify if the caller is indeed a qualified lead and whether the CSR booked the call or alert you if the call was a missed opportunity.

Voice for Pest has also integrated its call recording system with CallSource so they can offer independent CSR Performance Analytics on any inbound or outbound campaign. CSR Coaching and Review Management services allow a PCO to capitalize on their sales and marketing efforts, the company says.

Filed Under: Blog, CallTrack, Telephone Performance Analysis, Announcements Tagged With: Announcements & Events

DealSaver Alert Recovery Program

June 9, 2020 by Kelli Conley Leave a Comment

We’ll call back your missed opportunities so you can increase your sales. 

_____

Westlake Village, CA: CallSource, the leader in call management and digital attribution is excited to announce a concierge callback service, DealSaver Alert Recovery Program. 

CallSource wants to help dealerships get back on track from the COVID-19 pandemic. Call volume is back to normal and prospects are calling but dealers are struggling to set the appointments they need. We’ve launched a concierge callback program so dealers can focus on selling and we can focus on recapturing your missed opportunities. 

Our automotive specialists have a proven track record for setting appointments and recapturing opportunities that would have gone to your competitor.  Our team will input every lead’s update and appointment into your CRM. On average dealerships are missing more than 50 verified/qualified sales opportunities per month. Our clients on average capture 10% or less or those opportunities. CallSource’s concierge callback service recaptures missed opportunities 25% or more of the time. This could mean $79,200 additional gross revenue for a dealership. 

CallSource is not only the leader in call tracking and processing but the leader in customer satisfaction, as well.  We exist to help our clients improve on the phone.  “Over the past couple of years, we’ve partnered with several of our clients– we not only provide them a service but have helped them grow their businesses by digging into their data and helping implement processes to maximize their profits. As COVID-19 hit the industry, my team came together with different ideas of how we could help the industry. We landed on a concierge callback program because it is something that will help dealers right now. The DealSaver Alert Recovery Program is the result of best practices created by our internal teams and top clients, ” states Pogo Parr, President of CallSource Automotive. 

Find out more about CallSource’s DealSaver Alert Recovery Program today! 

 

About CallSource—Own Every Lead

CallSource exists to help automotive brands and dealers improve performance on the phone. We help dealers by providing visibility into what is driving customers to call, text, chat or click on your website. CallSource provides transparency into employee phone performance and tools to help dealerships improve and recapture missed opportunities. Our tracking numbers are text-enabled, and our digital attribution system tracks a customer’s complete online journey.

CallSource is the most reliable call tracking and phone performance company in the market. Our insights, tools, and integrations help dealerships perform better on the phone to convert more leads to appointments and ultimately sell more cars.

Filed Under: Blog, Announcements Tagged With: Announcements & Events

Welcome to The CallSource Family

June 2, 2020 by Kelli Conley Leave a Comment

It has been said many people, but we are in unprecedented times. The automotive industry has been forced to re-evaluate a lot of ways we do business. CallSource has also made some shifts and taken stock about our values and how we want to do business.

Late last year, we launched an automotive brand promise to align our values about who we are in the industry.

CallSource exists to help automotive brands and dealers improve performance on the phone.

COVID-19 has rocked all of us to our core. We want the entire automotive industry to know we value your partnership. We are known in the industry for our amazing customer support and service because once you become a CallSource client, we treat you like family. In the coming weeks, we’ll be introducing products and services as a result of clients asking for help as they shift how they do business. We are also going to welcome each new client to the CallSource Family.

The good news is call volume is rebounding to pre-COVID-19 levels. Customers that are in the market are taking advantage of the amazing offers by OEMs. To all of our existing clients, a special thank you for being you–we look forward to helping you recover and grow!

Please be healthy and continue to be safe. CallSource is here to help you make the quickest recovery possible.

If you have any questions or want to brainstorm, please don’t hesitate to reach out.

Yours,
Pogo Parr
President, Automotive
CallSource
pogo@callsource.info

Filed Under: Uncategorized, Announcements Tagged With: Announcements & Events, #covidrecovery

VinSolutions & CallSource Announce A Deeper Integration

April 23, 2020 by Kelli Conley Leave a Comment

VinSolutions & CallSource Announce a Deeper Integration and More Robust Partnership

WESTLAKE VILLAGE, CA: 23 April 2020

CallSource, the leader in call management and digital attribution, and VinSolutions, a leading automotive CRM, are excited to announce their enhanced integration to help dealers better understand their phone leads, streamline their processes, and provide more powerful analytics and reporting.

With this new integration dealers can view the marketing source of the phone call providing the dealer context about the call and allowing them to prioritize which calls to answer first. “Phone calls are a valuable source of leads coming into a dealership and dealers have asked for an easier way to monitor these calls– this integration was the perfect time to help make that happen,” says Chase Abbott, VP of Sales at VinSolutions. “Not only has the classification changed but dealers can now see their CallSource reporting inside their Connect CRM.”

“The enhanced integration has been a priority for CallSource for a while now,” states Pogo Parr, President of Automotive at CallSource.

“Our mission is to help automotive brands and dealers improve performance on the phone, and we know the only leads that matter are those inside a dealer’s CRM. This deep integration will help dealers set more appointments and ultimately drive more sales to their business. We win when our clients win. We are really excited to see this partnership come together.”

CallSource’s inbound and outbound call tracking and analytics, missed opportunity notifications, result scoring, as well as enhanced reporting inside Connect CRM will drastically improve dealers’ internal workflow by reducing multiple dashboards. Easy-to-use additions such as click-to-call, email notifications, and more will enable dealerships to improve their call-to-appointment ratio and increase their ROI while making it easier on employees.

“CallSource and VinSolutions have been great partners for years, and we are so happy to finally have even more amazing features available now for clients to use to help increase their sales and have better procedures for improving their phone calls,” says Kelley Koliopulos, Director of Retail Sales in Automotive at CallSource.

CallSource and VinSolutions are excited about this upgraded integration and are continuously working on making the best possible solutions to enable dealers to perform their best on the phone and increase their sales.

Interested in upgrading the CallSource integration with VinSolutions?

Contact us now!
888-340-0123
vinsolutions@callsource.info

____________________________________________________________________________

About CallSource—Own Every Lead
CallSource exists to help automotive brands and dealers improve performance on the phone. We help dealers by providing visibility into what is driving customers to call, text, chat, or click on your website. CallSource provides transparency into employee phone performance and tools to help dealerships improve and recapture missed opportunities. Our tracking numbers are text-enabled, and our digital attribution system tracks a customer’s complete online journey.

CallSource is the most reliable call tracking and phone performance company in the market. Our insights, tools, and integrations help dealerships perform better on the phone to convert more leads to appointments and ultimately sell more cars.

About VinSolutions
As the provider of Connect CRM, a leading dealership customer relationship management system, VinSolutions helps more than 5,000 dealers make every connection count. VinSolutions products integrate dealership systems, processes and tools to deliver a single view of the customer across the business – so dealers can focus on building relationships throughout the sales cycle. Founded in 2006 and headquartered in Mission, Kansas, VinSolutions fosters dealership success by providing a fully customizable suite of solutions, including equity mining, market pricing and desking tools, combined with the continuous, personal support of a designated Performance Manager. VinSolutions is OEM certified by every major manufacturer and is Autosoft, CDK, Reynolds & Reynolds and Dealertrack DMS certified. VinSolutions is a Cox Automotive™ brand. www.vinsolutions.com

###

If you would like more information about CallSource, please call Kelli Conley at 888-376-0123 or email kconley@callsource.com.
If you would like more information about VinSolutions, please call Lisa Aloisio at 404-725-0651 or email lisa.aloisio@coxautoinc.com.

Filed Under: Blog, Announcements Tagged With: Announcements & Events, VinSolutions, Integration

Complying with the New Consumer Privacy Laws

January 21, 2020 by Elliot Leiboff Leave a Comment

Learn how to best comply with CCPA and other new privacy laws.

On January 1st, 2020 the California Consumer Privacy Act (CCPA) went into effect. As stated by the Attorney General, this act “creates new consumer rights relating to the access to, deletion of, and sharing of personal information that is collected by businesses.”

Similar laws are expected to follow in other states. The intent of the law is to force certain businesses to inform consumers about the classes of personal information they collect, the methods they use to collect it, and how the personal information is utilized. In addition, the law allows consumers to demand to see their own personal information on file or, in some cases, to demand that their personal information be deleted from business databases or withheld from sale to third parties.

“The biggest dangers to your business are the law’s provisions allowing consumers to sue, individually or in class action, even without proof that they have suffered any damages.”

This sounds simple, but of course, it is not. You will probably need an attorney’s help just to determine whether the law applies to your business — and, if it does, whether the law designates you as a “data controller” or a “service provider.”

Regardless of your physical location, if your business ever interacts with California consumers, you may need to present your personal information policies to them on your website; offering at least two methods, including a toll-free number for them to submit questions or demands. Before you provide a report to them or delete their data, you must (somehow) verify that they are who they say they are (perhaps collecting even more personal information in order to do so).

The biggest dangers to your business are the law’s provisions allowing consumers to sue, individually or in class action, even without proof that they have suffered any damages. The Attorney General can also file legal action against a business for failures to comply– and the penalties can be massive, particularly in the case of a security breach involving consumer personal information.

To learn more about the CCPA and how it may affect your business practices, you can read more details on the Attorney General’s website.

The information in this article is not intended as legal advice. The author strongly recommends that any business concerned about complying with the new consumer privacy laws promptly consult with legal counsel.

Filed Under: Announcements Tagged With: Announcements & Events

  • Page 1
  • Page 2
  • Page 3
  • …
  • Page 8
  • Next Page »
CallSource, solutions for advanced call tracking, performance coaching & responsive customer service

More Information

  • Automotive Data Insights
  • Digital AI℠
  • Home Services Data Insights
  • Legal
  • MSA
  • Privacy
  • SAAS
  • Security

About CallSource

  • Blog
  • Careers
  • Contact Us
  • Events
  • Sitemap
  • Team
  • The Company We Keep
  • Your Source

Partners

  • Nexstar Network
  • AutoID
  • BDR
  • GM iMR
  • Sycle

Contact

5601 Lindero Canyon Road
Suite 210
Westlake Village, CA 91362

support@callsource.com
800-500-4433

Schedule a Demo

© CallSource. All Rights Reserved.