The Company We Keep

Decreased Service Department Missed Calls by 20%

“Missed calls, it was an issue. It was unorganized, so with
CallSource we were able to see exactly where the missed calls were happening and just doing a better job of holding people accountable for getting the missed calls.”

Tala Abdelmajid, Service BDC Manager, Coral Springs Automall 

Streamlined Processes & Improved Lead Management

“I would recommend CallSource to people who are dedicated to continuous improvement. We can spend lots of money generating leads, however, improving management of incoming leads is crucial. CallSource helps you to improve, teach, train and maximize productivity and profitability using your own incoming traffic.”

Kendra Ochal, Executive Assistant, West Herr Automotive Group

Increased Work Orders & Added an Additional $17,500 in Monthly Service Revenue

“CallSource has helped us turn one of our weaknesses into a strength. The result of hands-on training and call management has paid off. There is a direct link between professional phone handling skills, customer satisfaction, and profit. Now that we know exactly what’s happening on our phone lines, we can enact tight accountability and accurately measure our team’s effectiveness.”

Casey Jenkins, Manager, Jenkins & Wynne Ford, Lincoln, and Honda

LEXUS OF SERRAMONTE

CallSource helped us save a deal on the very first day that DealSaver went live!

“I’m loving the program. It saves 6 people an enormous amount of time monitoring calls, and helps us zero in on the calls that need attention. DealSaver saved a deal on the very first day the program went live for us.”

Nick Hart, Marketing & Sales Manager, Lexus of Serramonte

Increased Appointment Conversion Rate from 45% to 78% & Decreased Marketing Spend by $50,000

“I always thought my staff was great, but after I bought a new office, and compared its poor marketing results to our other offices, I suspected the front office staff was underperforming. I didn’t have the visibility to be sure what the problem was and I needed a way to know for sure. With the data CallSource provided, I knew which phone staffers learned from the training we gave, and I knew when a specific phone handler fumbled. It was one of the top three best business decisions I ever made.”

Mark Sanford, Owner, CSG Better Hearing  

Streamlined Inbound Processes & Improved Customer Service

“I would recommend CallSource to people who need to accurately measure marketing campaigns and employee performance. If your business depends on new customers calling your business and you spend $100 or more to get a new customer, I think you would be foolish not to use CallSource.”

Adrienne Cooper, Marketing Manager, Indiana Hearing Aid Company