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CallSource

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Product – Home Services Call Coaching

Call Coaching

Do you know who the first impression of your company is?

Your call handlers, of course. CSRs set the tone of the conversation with your prospective and current customers. It’s their job to figure out what your leads are looking for and help resolve their problems. But did you know that CSRs are usually the least trained members of your staff?

The Core Four Categories are:

CoreFourIcons-Blue-Relationships

Build Relationships

CoreFourIcons-Blue-Value

Create Value

CoreFourIcons-Blue-Needs

Understand Needs

Ask for the Commitment

Call Coaching gives call handlers the tools and support they need to do their job. Call Coaching improves call conversion rates and moves a call handler from good to great.

CallSource Call Coaching is built on our Core Four Principles, which were born out of our over 25-year history of listening to and analyzing more than 1 billion calls.

How it Benefits You

Better calls = better first impressions = more booked appointments.

More appointments are the point

Call Coaching improves performance in core call handling skills. Our clients find a direct correlation between Call Coaching and higher call-to-appointment rates.

CallSource Call Coaching is Data Driven

Data-driven solution

Knowing your CSR performance from a data report provides a cleaner and measurable solution to assess the best ways to bring improvement. The data can benchmark your call handlers across other call handlers in your business segment.

How it Works

Onboarding

Before call handlers engage in one-on-one or team sessions, they are given the tools to improve their call handling skills.

call-coaching-1-1

1:1 Coaching

Fifteen-minute sessions mean your call handlers can learn and then get back to doing what they do best – helping callers on the phone. Our call coaches review your employees’ actual call and review the skills based on the Core Four Principles. The call coach and call handler set goals for the next session. All sessions are transparent and are designed to inspire call handlers to excel at their job.

Team Coaching

Team coaches bring call handlers together to collaborate, share best practices, and establish team goals. Sessions are half-hour; coaches and your team listen to and critique calls together for a shared learning experience.

call-coaching-team

Talk to a CallSource Representative

Discover the full benefits and pricing of our Call Coaching solution. Learn how it can help grow your business.

Let's Talk
833-YOUR-SOURCE

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support@callsource.com
800-500-4433

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