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CallSource

CallSource

Performance Management for Sales and Marketing

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    • Own-Set-Close Solutions to Sell More Cars
      Solutions by CallSource, the most reliable automotive, attribution provider
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      The most powerful automotive attribution platform, ever.
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      Phrases & Skills to Sell More Cars
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      We want to help you grow your practice
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      Marketing Attribution | Call Volume | Opportunity Alerts | Call Analysis
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      Phone Insights | Employee Performance | Call Coaching
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      Respond, Now! | Review Platform
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      Phone Insights l Employee Performance l Call Coaching
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    • Call Management


      Track Inbound Calls l Discover New & Missed Opportunities l Industry Benchmark

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      Score & Analyze Phone Skills l Call Coaching l Empower Employees

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      Aggregate Reviews l Improve Online Reputation l Respond, Now!

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Product – Dental Call Coaching

Call Coaching

Converting calls to patients puts a lot of pressure on your front office staff. CallSource Call Coaching is designed to give your team a fundamental understanding of the core skills needed to convert more callers into patients.

Call Coaching gives your front office staff the tools and support they need to do their job even better. Call Coaching improves call conversion rates and helps your front office staff to have deeper more meaningful relationships over the phone.

CallSource Call Coaching is built on our Core Four Principles, which were born from our over 25-year history of listening to and analyzing more than 1 billion calls.

The Core Four Categories are:

CoreFourIcons-Blue-Relationships

Build Relationships

CoreFourIcons-Blue-Value

Create Value

CoreFourIcons-Blue-Needs

Understand Needs

Ask for the Commitment

How it Benefits You

More appointments are the point

Call Coaching improves performance in core call handling skills. Our clients find a direct correlation between call coaching and higher call-to-appointment rates.

Improve call handler phone skills with CallSource call coaching
CallSource Call Coaching is Data Driven

Data-driven solution

Knowing your call handler performance from a data report provides a cleaner and measurable solution to assess the best ways to bring improvement.

How it Works

Onboarding

Before your employees engage in one-on-one or team sessions, they are given the tools to improve their call handling skills.

Improve call handler phone skills with CallSource call coaching
call-coaching-1-1

1:1 Coaching

Fifteen-minute sessions mean your front office staff get the help they need and get back to doing what they do best – helping callers on the phone. Our call coaches review your employees’ actual call and review the skills based on the Core Four Principles. The call coach and your staff member set goals for the next session. All sessions are transparent and are designed to inspire employees to excel at their job.

Team Coaching

Team sessions bring all your front office staff and anyone who answers the phone together to collaborate, share best practices, and establish team goals. Sessions are half-hour; coaches and your team listen to and critique calls together for a shared learning experience.

call-coaching-team

Talk to a CallSource Representative

Discover the full benefits and pricing of our Call Coaching solution. Learn how it can help grow your business.

Let's Talk
833-YOUR-SOURCE
CallSource, solutions for advanced call tracking, performance coaching & responsive customer service

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Contact

5601 Lindero Canyon Road
Suite 210
Westlake Village, CA 91362

support@callsource.com
800-500-4433

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