Lead conversion puts a lot of pressure on call handlers. CallSource Call Coaching is designed to give your team a fundamental understanding of the core skills needed to convert more callers into customers.
Call Coaching gives call handlers the tools and support they need to do their job. Call Coaching improves call conversion rates and moves a call handler from good to great.
CallSource Call Coaching is built on our Core Four Principles, which were born out of our over 25-year history of listening to and analyzing more than 1 billion calls.
The Core Four Categories are:
Ask for the Commitment
How it Benefits You
More appointments are the point
Call Coaching improves performance in core call handling skills. Our clients find a direct correlation between Call Coaching and higher call-to-appointment rates.
Knowing your call handler performance from a data report provides a cleaner and measurable solution to assess the best ways to bring improvement. Your report can compare your call handler performance against others in your network or industry.
How it Works
Fifteen-minute sessions mean your call handlers can learn and then get back to doing what they do best – helping callers on the phone. Our call coaches review your employees’ actual call and review the skills based on the Core Four Principles. The call coach and call handler set goals for the next session. All sessions are transparent and are designed to inspire call handlers to excel at their job.
Team coaches bring call handlers together to collaborate, share best practices, and establish team goals. Sessions are half-hour; coaches and your team listen to and critique calls together for a shared learning experience.