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Management’s Role in Overcoming Challenges for Effective Call Coaching

Although call coaching takes some weight off the manager’s shoulders, management still has a few key roles to support their employees on coaching. Improvement means change, and change takes effort. There are three main challenges that internal management will need to overcome for effective third-party coaching and the positive changes that go with it. The   Read More

CallSource Reflections: Focus is All-Important for a Business and Its Leadership

“CallSource® Reflections” is a blog series by CallSource’s® co-founder and President, Elliot Leiboff. Elliot co-founded CallSource® alongside the late Jerry Feldman in 1992. Over the years, Elliot has developed a small call tracking company to a full service lead generation performance organization. CallSource® invented call tracking. Elliot has witnessed a myriad of inventions, tried different   Read More