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AutoID® Automates Online Lead Attribution, Providing Cross-Domain Mapping of Complete Customer Journey

New, easy-to-implement analytics give dealers a complete, real-time picture of lead attribution and digital marketing ROI from one platform, identifying lead sources as well as hot prospects, sending alerts when a prospect visits a competitor’s website New Orleans, LA – January 26, 2017 – AutoID announces AI℠, the first web analytics tool that can track   Read More

Nearly Half a Million Mishandled Phone Customers Recovered for Auto Dealers by CallSource in 2016

CallSource clients have increased call-to-appointment ratios by 20% YOY; effective lost call recapture, strong analytics and training driving increases Westlake Village, CA – January 26, 2017 – CallSource, pioneers of award-winning solutions to help dealerships track, analyze and improve incoming call performance, has helped auto dealers recover nearly half a million (over 420,000) mishandled phone   Read More

CallSource Sponsors “Personal Development” Track at Second Annual 2016 Women in Automotive Conference

Company founder and director, Carey Fried, to lead “Mindful & Emotional Intelligence for Leaders” workshop Westlake Village, CA – June 21st, 2016 – CallSource today announced that company director and founder Carey Fried will present a workshop based on Google’s “Search Inside Yourself” curriculum at the upcoming Women in Automotive (WIA) conference taking place in   Read More

CallSource Expands Management Team

Appointment of key marketing and sales execs, Robin Schweitzer and Bill Bauwens, adds 35+ years of sales and marketing expertise to leading call management company Westlake Village, CA – May 11, 2016 – CallSource today announced the appointment of two veteran sales and marketing executives to its management team. Robin Schweitzer brings a 20-year record   Read More

CallSource Announces Industry’s First End-to-End Call Management System for Auto Dealers

Call-to-appointment ratios rise to 30% and higher, far outpacing industry average of 8%, report early adopters of patented Sales Performance Management (SPM) Westlake Village, CA – March 30, 2016 – CallSource today launched its patented Sales Performance Management (SPM) system, the first end-to-end call management system designed to help dealers completely close the loop on   Read More

Dealers Seeing Huge Spike in Inbound Calls, But Less Than 40% Confident They Manage Calls Effectively

CallSource survey shows that over 1/3 of dealers believe they lose 1 in 5 sales calls to a competitor Westlake Village, CA – March 1, 2016 – A new survey of dealerships from CallSource shows that dealers are still ignoring their ringing phones, despite the fact that the majority (89%) report that inbound calls to   Read More

CallSource Acquires ContactPoint’s Phone Coaching and Training Division

CallSource expands its leadership in end-to-end call management, tracking, and training. Westlake Village, CA – April 30, 2015 – CallSource, the leader in call management, tracking, and training, has entered into an agreement with ContactPoint (also known as LogMyCalls) to acquire the company’s phone coaching and training division. Simultaneously, CallSource agreed to sell to ContactPoint   Read More

Six Behaviors that Set Service Appointments

CallSource manages over 8 million calls to dealerships every month and analyzed nearly 2,500 calls to determine how auto dealers can convert more service calls into appointments. Westlake Village, CA – April 7, 2015 – CallSource, the U.S. leader in call management, tracking, and training, conducted research into best practices for successful service appointment setting,   Read More

CallSource Manages Nearly One Million Calls a Month for OEMs/Dealer Groups

  Bieser brings 25+ years of automotive sales experience to the company that invented call tracking; CallSource has tracked over one billion calls since inception. Westlake Village, Calif. – March 31, 2015 – CallSource, the U.S. leader in call management, tracking, and training, today announced its call management volume for its OEM and enterprise group   Read More

CallSource is a Finalist for DrivingSales Most Valuable Insight Award AGAIN

  CallSource will present “Fine Tune Your Fixed Ops Phone Skills: Inbound Call Handling Secrets Revealed,” based on original research, at the DrivingSales Presidents Club in New York City March 31-April 1, 2015. Westlake Village, Calif. and Salt Lake City, UT – March 19, 2015 – CallSource, the U.S. leader in call tracking, management and   Read More