SPM
Sales Performance Management System

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The Patented
Sales Performance Management (SPM) System

from CallSource

Total Inbound Calls
Actual Prospects
Repeat callers
Service & Parts Calls
Appointments Set

SPM is a patented Sales Performance Management system combining call analytics and technology-enabled services.

SPM tracks, analyzes and reports on every inbound lead and measures and monitors call handlers’ performance on those calls.

SPM closes the loop by providing training, coaching and call management certification for phone handling teams.

Improve marketing ROI by precisely diagnosing lead quality
Schedule more appointments and close more deals by identifying true prospects
Focus follow-up efforts on true sales opportunities
Recapture mishandled prospect calls and reengage lost opportunities
Prescribe online training and coaching to improve call handling performance