Call Center Services
Call centers have become an increasingly efficient and cost-effective way for businesses to manage their phone traffic and ensure every caller receives a personal response.
Our U.S.-based Call Center extends your sales resources and shows your customers how important their satisfaction is to you.
Call response and customer capture
Your customers receive a professional response outside office hours or when your staff is busy. We answer the call as your company, so your customers are delighted to receive a personal response whenever they call.
-
After-hours and overflow service ensures no more calls are dropped or go to voicemail. Every call is answered, logged and integrated with your CallSource reports.
-
Trained professionals answer your customer's questions, schedule call-backs and set appointments.
-
Review your call center activity alongside your own call tracking reports. Even listen to digitally recorded conversations between your customers and our call center staff.
- 24x7 coverage available to businesses who wish to outsource their call-handling fully, or who need short-term staffing to capture response to direct-mail promotions and other marketing initiatives.
Customer follow-up and lead recapture
You spend thousands in advertising to get your phone to ring. When your salespeople take the call, how effectively do they convert call traffic to foot traffic? CallSource can follow-up with your callers to ensure they were treated properly and whether a sales opportunity is still open.
-
Call Center staff calls the customers who recently called your business. We ask whether their needs were addressed to their satisfaction, and determine if there remains an opportunity to make a sale.
-
We log open opportunities into your CallSource reports so you can access them easily and immediately call back prospects.
-
Consistent follow-up practices rescue mishandled leads and dropped calls and improve customer service.
- Customer follow-up service is also available for customer-satisfaction surveys and outbound marketing programs.
Call center consulting services
Like to have a call center but uncertain where to start? Not sure whether your company would benefit from using a call center? Thinking of building your own call center?
We can provide answers.
-
CallSource partners with the industry's leading call center experts who can help you evaluate and implement any call center project.
-
You'll receive a thorough analysis of your lead-management practices and unbiased advice that will help you decide if a call center is right for you.
-
Whether you create a call center in-house or outsource it to a third party, CallSource will provide the expert guidance you need to position your program for maximum return on investment.
|
