/about/news_releases.php This is the official CallSource news release bulletin. en-us Tue, 5 Aug 2008 16:17:24 -0700 http://blogs.law.harvard.edu/tech/rss OmniUpdate (OU Publish) http://www.callsource.com/about/news_2008-08-04.php CallSource, the industry leader in call tracking, performance evaluation, and training, today announced the availability of its Q2, 2008 Telephone Performance Analysis Industry Report Card (IRC). The IRC is an objective look at how effectively sales professionals at auto dealerships handle telephone leads. The current findings are based on a review of 16,766 calls nationwide. Each call is reviewed using a survey created by highly experienced industry professionals. Laura Bavetz <lbavetz@callsource.com> Tue, 5 Aug 2008 16:14:53 -0700 http://upload.callsource.com:8080/about/news_2008-07-29.php CallSource, the industry leader in call tracking, performance evaluation, and training, today announced the availability of its Q2, 2008 Telephone Performance Analysis (TPA) Industry Report Card. Mary Ann Fitzhugh Tue, 29 Jul 2008 16:03:33 -0700 http://www.callsource.com/about/news_2008-06-24.php CallSource, the leader in call tracking, performance evaluation, and training services today announced the release of Results(sm) a system that links together a company's marketing, sales, training and management operations to drive ROI and convert more prospects into leases. Customized to meet a company's specific needs, Results affordably scales to support the smallest or largest portfolio. Results features 6 modules: CallTrack (R) provides unlimited numbers and minutes to track advertising performance and record telephone interactions; LeadScore (sm) identifies how many calls are actual leasing opportunities and how many are not; LeadManager(sm) assures lead follow-up with automated email response and electronic guest card screen pops; Telephone Performance Analysis(sm) analyzes and ranks individual call handling performance; Our University(sm) provides a customizable, hosted Learning Management System for assigning and delivering employee training and for tracking results, and NextGen eLearning offers the industry's most comprehensive catalog of professionally designed, self-paced and instructor-led eLearning courses. Mary Ann Fitzhugh <mfitzhugh@callsource.com> Tue, 24 Jun 2008 10:03:51 -0700 http://www.callsource.com/about/news_2008-02-09.php Hoffman Estates, Ill., Feb, 9th, 2008 -- The Dealer Services Group of Automatic Data Processing, Inc. (NYSE: ADP) and CallSource today announced the launch of ADP's Call Tracking, a comprehensive call management solution. ADP's Call Tracking includes the tools to monitor and measure the most important communications device within the automotive dealership - the phone. ADP's Call Tracking is powered by CallSource, a 15 year old company that has patented call tracking technology, services thousands of clients in the US and Canada, and tracks over 500,000 ads on a daily basis. "By aligning our efforts with CallSource, a recognized leader in call management solutions, we have the necessary tools to help dealers review calls for customer satisfaction, use the collected information to build a better sales process, help poor performers improve phone techniques, and train new-hires by allowing them to listen to successful calls," said Larry Cochran, vice president of Digital Marketing for ADP Dealer Services. Mary Ann Fitzhugh Sat, 9 Feb 2008 00:00:32 -0800 http://www.callsource.com/about/news_2008-02-05-2.php CallSource, the provider of the automotive industry's only Call Performance System, today announced the addition of eLearning training to its Sales Advantage on-demand call tracking, analysis and training system. With this latest release of Sales Advantage, CallSource continues to build out its unique, comprehensive coaching system with a series of online, eLearning classes led by auto industry expert instructors. The new eLearning platform broadens the offering that currently includes classroom onsite dealership training and telephone coaching. The eLearning series is entitled Mastering the Incoming Phone Opportunities. Mary Ann Fitzhugh Wed, 6 Feb 2008 15:47:22 -0800 http://upload.callsource.com:8080/about/news_2008-02-05.php CallSource, the provider of the automotive the industry's only Call Performance System today announced availability of the Telephone Performance Analysis (TPA) Industry Report Card and finds that a major percentage of lead and sales opportunities are missed. The first of its kind, this Report Card is designed to track call-to-appointment conversion ratios across the industry and provide an objective report on the phone skills of dealership sales professionals. Mary Ann Fitzhugh Wed, 6 Feb 2008 14:20:45 -0800 /about/news_2007-08-14.php CallSource, the industry leader in call tracking, performance evaluation, and training, today announced the availability of its Q2, 2007 Telephone Performance Analysis (TPA) Industry Report Card. In the most recent report card it concluded that out of 443 communities surveyed, 1172 appointment-setting opportunities were missed resulting in 410 fewer leases being written for a total of $4,349,280 loss in revenue. Mary Ann Fitzhugh Tues, 14 Aug 2007 /about/news_2007-06-28.php Advanced capability system eliminates lead leakage Mary Ann Fitzhugh <mfitzhugh@callsource.com> June 28, 2007