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<title>General News and Events</title>
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<lastBuildDate>Wed, 27 Aug 2008 14:50:09 -0700</lastBuildDate>
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<title>Learn Proven Secrets Behind Successful Inside Sales</title>
<link>http://www.callsource.com/about/calendar.php</link>
<description>Do you know about the 90/10 rule? Your customer, prospect and lead only focus on 10% of the information they receive.  How can you ensure that the 10% they retain will motivate them to action?

Join management development consultant Dan Coen
as he shares his knowledge on inside sales, contact centers and development of direct marketing programs. and shows you how to compel action after-media runs and leads to contact the client.</description>
<author>Laura Bavetz &lt;lbavetz@callsource.com&gt;</author>
<pubDate>Fri, 22 Aug 2008 13:02:46 -0700</pubDate>
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<item>
<title>2nd Quarter, 2008 Automotive Industry Report Card Now Available</title>
<link>http://www.callsource.com/automotive/driving_force.php</link>
<description>CallSource, the industry leader in call tracking, performance evaluation, and training, today announced the availability of its Q2, 2008 Telephone Performance Analysis Industry Report Card (IRC). 

The IRC is an objective look at how effectively sales professionals at auto dealerships handle telephone leads. The current findings are based on a review of 16,766 calls nationwide. Each call is reviewed using a survey created by highly experienced industry professionals. 
</description>
<author>Laura Bavetz &lt;lbavetz@callsource.com&gt;</author>
<pubDate>Tue, 5 Aug 2008 16:13:36 -0700</pubDate>
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<item>
<title>New Research Available: Q2 2008 Telephone Performance Analysis Industry Report Card Now available</title>
<link>http://www.callsource.com/multifamily/overview.php</link>
<description>The Telephone Performance Analysis is an objective
report on how effectively multifamily professionals
answer telephone calls. Findings are based on a review
of 28,142 calls spanning 835 communities nationwide.
Each call is reviewed using a survey of best practices
created by industry professionals with a combined total
of more than 150 years experience in the successful
ownership, management and operation of apartment
communities.</description>
<author>Laura Bavetz &lt;lbavetz@callsource.com&gt;</author>
<pubDate>Wed, 23 Jul 2008 09:28:27 -0700</pubDate>
</item>
<item>
<title>Florida Apartment Association</title>
<link>http://www.callsource.com/about/calendar.php</link>
<description>Visit CallSource August 22-24, 2008 in Orlando, Florida for the Florida Apartment Association trade show.</description>
<author>Laura Bavetz &lt;lbavetz@callsource.com&gt;</author>
<pubDate>Thu, 19 Jun 2008 07:03:00 -0700</pubDate>
</item>
<item>
<title>NAA</title>
<link>http://www.callsource.com/about/calendar.php</link>
<description>Visit CallSource at the 2008 National Apartment Assocation booth #529</description>
<author>Laura Bavetz &lt;lbavetz@callsource.com&gt;</author>
<pubDate>Thu, 19 Jun 2008 07:01:32 -0700</pubDate>
</item>
<item>
<title>CallSource's New Interactive Web-based Fair Housing Training - Now Available</title>
<link>http://www.callsource.com/multifamily/targeted_training.php</link>
<description>Every year, companies pay out millions of dollars in litigation costs, fines
and penalties for Fair Housing Act violations. Don't wait for a complaint.
Protect your company's balance sheet and reputation with the industry's
best-in-class Fair Housing Training from CallSource.</description>
<author>Laura Bavetz &lt;lbavetz@callsource.com&gt;</author>
<pubDate>Thu, 24 Apr 2008 10:08:36 -0700</pubDate>
</item>
<item>
<title>Download the latest Multifamily Telephone Performance Analysis Industry Report Card</title>
<link>http://www.callsource.com/multifamily/overview.php</link>
<description>The Telephone Performance Analysis is an objective report on how effectively multifamily professionals answer telephone calls. Findings are published quarterly, and are based on a review of 20,854 calls for over 611 communities nationwide. Each call is reviewed using a survey of best practices created by industry professionals with a combined total of more than 150 years experience in the successful ownership, management and operation of apartment communities.</description>
<author>Laura Bavetz &lt;lbavetz@callsource.com&gt;</author>
<pubDate>Thu, 24 Apr 2008 09:19:46 -0700</pubDate>
</item>
<item>
<title>Download the latest Automotive Telephone Performance Analysis Industry Report Card</title>
<link>http://www.callsource.com/automotive/driving_force.php</link>
<description>The Telephone Performance Analysis is an objective report on how effectively automotive professionals answer telephone calls. Our first annual report is
based on a review of nearly 26,000 calls nationwide. Each call is reviewed using a survey of best practices created by industry professionals with a combined total of more than 150 years experience in the successful ownership, management and operation of automotive dealerships.</description>
<author>Laura Bavetz &lt;lbavetz@callsource.com&gt;</author>
<pubDate>Thu, 24 Apr 2008 09:16:04 -0700</pubDate>
</item>
<item>
<title>New Healthcare White Paper: How to protect your reputation and avoid a devastating marketing fumble on the 2-yard line</title>
<link>http://www.callsource.com/healthcare/overview.php</link>
<description>The astounding cost of poor inquiry handling can mean your healthcare practice is losing 90% of your advertising investment when the phone rings.</description>
<author>Laura Bavetz &lt;lbavetz@callsource.com&gt;</author>
<pubDate>Thu, 24 Apr 2008 09:08:28 -0700</pubDate>
</item>
<item>
<title>NAA Educational Conference &amp; Exposition</title>
<link>http://upload.callsource.com:8080/about/calendar.php</link>
<description>Visit CallSource at booth # 529 during the NAA Educational Conference &amp; Exposition show June 26-28, 2008</description>
<author>Laura Bavetz &lt;lbavetz@callsource.com&gt;</author>
<pubDate>Thu, 3 Apr 2008 13:10:19 -0700</pubDate>
</item>
<item>
<title>SDCAA  Rental Housing Education Conference &amp; EXPO</title>
<link>http://www.callsource.com/about/calendar.php</link>
<description>Visit CallSource at The San Diego County Apartment Association which has been putting on its annual Rental Housing Education Conference &amp; EXPO for more than thirty years. It is the largest industry event in San Diego County.</description>
<author>Laura Bavetz &lt;lbavetz@callsource.com&gt;</author>
<pubDate>Thu, 3 Apr 2008 13:07:24 -0700</pubDate>
</item>
<item>
<title>Houston Apartment Association</title>
<link>http://www.callsource.com/about/calendar.php</link>
<description>Visit CallSource at the Houston Apartment Association in Houston Texas</description>
<author>Laura Bavetz &lt;lbavetz@callsource.com&gt;</author>
<pubDate>Wed, 5 Mar 2008 14:45:33 -0800</pubDate>
</item>
<item>
<title>Atlanta Apartment Association Conference</title>
<link>http://www.callsource.com/about/calendar.php</link>
<description>Visit CallSource at the Atlanta Apartment Association Conference in Atlanta, GA</description>
<author>Laura Bavetz &lt;lbavetz@callsource.com&gt;</author>
<pubDate>Wed, 5 Mar 2008 14:44:19 -0800</pubDate>
</item>
<item>
<title>AFCP Conference</title>
<link>http://www.callsource.com/about/calendar.php</link>
<description>Visit CallSource at the AFCP Conference in Palm Springs, CA</description>
<author>Laura Bavetz &lt;lbavetz@callsource.com&gt;</author>
<pubDate>Wed, 5 Mar 2008 14:42:47 -0800</pubDate>
</item>
<item>
<title>Texas Apartment Association</title>
<link>http://www.callsource.com/about/calendar.php</link>
<description>Visit CallSource during the Texas Apartment Association Conference at booth #402 www,taa.org</description>
<author>Laura Bavetz &lt;lbavetz@callsource.com&gt;</author>
<pubDate>Wed, 5 Mar 2008 14:15:49 -0800</pubDate>
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