Careers
Customer Care Specialist
Skills:
This position is responsible for responding to customer inquiries via email, faxes or over the phone. This position requires a strong knowledge of all CallSource’s products and services.
Job Description:
- Provide the highest level of front-line customer service to CallSource® clients.
- Provide basic product training, trouble tracking and problem resolution to our clients.
- Provide professional, prompt and courteous client support by listening to clients and responding in a way that exceeds their expectations.
- Answer inbound calls and emails to provide customer service to CallSource® clients and external sales force.
- Remain current on all CallSource® products, product updates and new technologies through available resources.
- Process lead score calls for 1-2 hours per day to ensure calls are scored properly.
- Turn around projects in a timely manner as assigned by the Customer Care Supervisor.
- Help maintain client satisfaction and retention.
- Contact customers to obtain missing information or data to ensure an accurate customer database.
- Coordinate efforts and interface with other CallSource® departments to resolve customer service issues.
- Be available to work flexible hours within the Customer Care department schedule and cover the weekend cell phone duties when required.
- Perform other related duties as assigned.
Required Skills:
- Oral Communication Skills
- Written Communication Skills
- Reading Skills
- Computer Literacy
- Keyboard Skills
- Customer Relations
- Customer Service
- Diplomacy
- Organization
- Project Management
- Time Management
CallSource is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, sex, national origin, age, disability, or any other category protected by applicable federal, state or local laws.
