Careers
Business Advisor
Skills:
Under direct supervision, this position is responsible for advising CallSource Results clients in the Healthcare and Home Improvement industry. This position will work closely with a variety of individuals within a business including but not limited to sales managers, front office staff, call handlers and owners. The Business Advisor is required to become familiar with both the Healthcare and Home Improvement industry and a variety of performance measures tracked and monitored by the Results program.
Job Description:
CallSource provides online call-tracking and recording solutions that allow companies to measure and increase return on advertising investment. This is done by ensuring that every lead is tracked, every call is both recorded and audited, and every opportunity to improve is uncovered. Managing nearly 2,000,000 toll-free and local tracking numbers for more than 300,000 business throughout the US and Canada, CallSource integrates call tracking, call recording, lead management, telephone performance analysis, and office staff training in one custom online environment.
CallSource is currently looking for a Business Advisor.
Required Skills:
- Compile and deliver conversion ratios and provide industry averages for benchmarking comparisons
- Review missed opportunity calls to identify areas in which call handler could have converted the call into an appointment and communicate findings to client
- Analyze Results data to recommend specific, actionable solutions that deliver improved business results
- Identify trends and insights from client marketing data and deliver summary of insights to client inclusive of geographic and economic conditions
- Conduct closed-loop correction analysis of previously identified improvement opportunities and communicate improvement status to client
- Compile notes and provide summaries to clients on a regularly scheduled basis
- Responsible for ensuring Customer Care requests are completed in a timely manner and notifying the client when complete
- Perform ad-hoc support of client’s inquiries and analysis requests
- Effectively communicate with internal staff to fulfill client requests
- And any other duties as assigned
REQUIREMENTS/SKILLS:
- Coachable and a lifetime learner
- Forward thinker
- Willingness to succeed; consistently show drive and ambition
- Self starter approach to work, with an eagerness to consistently meet and exceed commitments/objectives and take on more responsibility
- Exceptional research, analytic, presentation and communication (written and verbal) skills
- Strategic thinker with proven problem solving skills and the ability to work within a team to meet support goals and objectives
- Demonstrated ability to research and analyze problems and develop solutions
- Highly organized, analytical, and detail-oriented
CallSource is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, sex, national origin, age, disability, or any other category protected by applicable federal, state or local laws.
