CallSource^® Aim Higher

Suburban Ford of Sterling Heights would like to thank you for helping us become the #1 volume dealer in the state of Michigan and 3rd largest Ford store in the country. With endless advertising avenues CallSource gives us the ability to direct our advertising dollars in the right direction. The DealSaver product was the “game changer” we were looking for, not only can we see what advertising sources were most successful we now can make sure that lead is being handled the right way! Any dealer that is looking to take their team to the next level should consider CallSource and DealSaver.” — Jim Elder, General Sales Manager, Suburban Ford Sterling Heights

Call Source and Deal Saver have been two of the best investments made by our dealer group to date. The various metric reports provide quick and easy to read executive level overviews which are very impactful and helps us to quickly course correct any one of our stores or even our specific people in a constructive and productive way by providing them the actual data as part of the dialogue and improvement training. Being a dealer group with 15 locations, it is difficult and almost near impossible for us to assure that our sales people are being most effective with all our customers. Now we know daily and with Deal Saver it is instantaneous so that our managers in the stores are able to keep a customer engaged that same day and in most cases, within minutes of their initial call inquiring about a vehicle. We have measured that in fact a significant number of additional units have been sold because Deal Saver did as it promises… saves the customer and helps us work to make the deals. Both Call Source and Deal Saver are our key strategic tools and an investment which has paid for itself exponentially. ” — Brad Bickle, CEO, Stanley Automotive Enterprises

Call Source Deal Saver has been a benefit to our dealership. It allows management to receive a quick email on our calls and follow up with opportunities that might not have been initially handled the way we expect. In addition, we are able to use it as a training tool with employees. We have seen an improvement all around with how employees handle phone calls.


” — Ryan Pesin, Ardmore Toyota

We are a high volume Chevrolet dealer in the Detroit area and have been operating for over 60 years in the same location. On top of our New Car Sales, we are also a high volume Used Car dealer, with total annual sales exceeding 2500 vehicles. With all the avenues for advertising, it’s obviously important to know which sources are producing and which ones are not. CallSource helps you know for certain how many calls your getting and more importantly, how they’re being handled. With CallSource, we manage each and every call and make certain that the right things are being said to our customers. Deal Saver notifies us by email if a call is handled improperly, and we respond with a ‘fresh face’ and handle it accordingly. If you’re looking for a one stop shop for all your phone call monitoring, CallSource is it. The alerts we receive through our email notifications are an invaluable tool that helps us save a deal countless times per month. I would recommend CallSource to anyone in retail sales.” — Chris Cabana, General Manager, Mark Chevrolet

Excellent phone follow up tool... I use it everyday!” — Joseph Schervish, General Manager, Jay Buick GMC

DealSaver with Callsource is a product that definitely pays off in dividends. It is one thing to be able to review your phone calls. It is totally different to get almost real time alerts when a call is mishandled. The alerts provide pertinent information on the call and what was mishandled. Once a manager get the alert they can save the deal by being proactive and following up with the mishandled customer.
With all the money we spend to get a lead/customer it is very important in today’s market that we do whatever we can to deliver once we get a lead……Dealsaver enables us to do that!
” — Norman Walker, V.P. Marketing & Training, Sam Swope Auto Group

WOW! I just wanted to write and tell you how much Call Source has helped our sales department. First and foremost the Deal Saver feature has gotten all of our sales people back on track doing what they should have been doing all along. What a great tool. Just the Deal Saver portion of your tool SAVED us at least six sales that I know of last month. I say saved because we would not have known about the issues without Deal Saver. I am looking forward to the training aspect of Call Source as our next venture. If it preforms half as well as Deal Saver then it to will pay for itself threefold!
Thank you again,” — Earnest Lawrence, Sales Manager, Capital Cadillac

I wanted to let you know that DealSaver is one of the best tools that I have ever seen in the car business. There are several companies that do call tracking but none of them make it easy like CallSource does. DealSaver is responsible for turning 6 phone ups into sales just in the month of October. As soon as our Managers get an alert they call the customer and get an appointment. I can’t wait to take it to the next level in Service and Collision. Thanks for turning me on to the product. ” — Ben Weir, General Manager - Vehicle Operations, Pearson Ford

I did complete the course online and because I am a new leasing consultant here at Camden Portofino in Pembroke Pines and haven't been fully trained I did find the course very informative and helpful. I would recommend any new leasing consultant or even someone who has been in the business already to take it as a refresher course to make sure all the guidelines are being followed.” — Justin Cole, Leasing Ageny, Camden

CallSource has been a long time partner of our dealer group. We have relied heavily on their technology and customer service to benefit our dealerships. Their innovation and high level of customer service and support makes the relationship between the two a richly rewarding experience. Our sales rep goes above and beyond to accommodate our needs on a daily basis. I would recommend CallSource to anyone considering this type of program. ” — Tim Lerchenfeldt, General Manager, Village Cadillac Saab

Call tracking has enabled us to make more efficient use of our sales opportunities that call in. Our appointment ratios have increased over 50% on the original incoming sales call because the sales reps know they have to be sharper because they are monitered and also the sales managers make follow-up calls behind the sales reps. Our appointment setting percentages have increased generating more deals being closed generating more sales gross. I estimate that our gross sales income has increased a minimum of $40,000 per month. Conservatively we save/close an additional 4 deals per week/ 16 deals per month. I would definitely recommend CallSource to another dealership.” — Tim Peeler, General Manager, Honda of the Avenues

We have been utilizing your CallSource services for over six months and have found it to be an outstanding product for our company needs. The diversity of the services you provide at CallSource is outstanding and enhances our sales, parts and service accountability to our customer base. Your outstanding customer services which you have provided us have been simply excellent, always, and we look forward to continuing our partnership with CallSource with no hesitations. We also appreciated the competitive costs to which you afforded us which allowed us a significant savings over a competitive organization. When I say thank you, I mean that sincerely. Each and every one of the fine and dedicated professionals I have dealt with in your organization including have been outstanding, knowledgeable, sincere and committed to resolving all challenges. As one of our top vendors at Pignataro Volkswagen, we greatly appreciate CallSource and it’s fine dedicated team. We look forward to a long term relationship without hesitation. ” — Lonnie Jaffe, Pignataro Volkswagon

I just wanted to the CallSource team for your continued partnership. We have used this service for over 2 years and have made it a priority to use CallSource in our CRM because of the customer service we receive. Then when the “DealSaver” option started from CallSource it was a no-brainer to add. Now having our sales calls screened gives us the management controls to listen to the call right away and allow us to make sure we respond quickly with follow by a manager. It pays for itself and then some, every month. ” — Brian Castonguay, President/General Manager, Kuni Hubacher

Both DealSaver and Call Tracking have had a significant positive impact on our business. In a business environment where customers are arm with PDAs, Smart phones and iPads the pace of business is like a moving target. We are consistently challenged with meeting customer expectations in a timely manner. This resource gives our center a leg up on the technology and helps us provide a just-in-time solution to an ever-changing market. We can respond quicker and with more accurate customer relevant information. Our mission is to be a customer centric focused business and to provide superior service and DealSaver and Call Tracking helps us achieve just that! ” — William Martin, Prestige Automotive

We are thrilled with DealSaver! It saves so much time. Now, there is no more having to listen to all of the calls every day. The pros at CallSource listen for us and alert us the moment a call is not handled properly. There is daily reporting distributed to every manager and nothing is ever overlooked. I know we made the right decision as now Cars.com and soon Edmunds will be utilizing this resource. The support is terrific too.” — John, Manager, McGrath Lexus of Chicago

DC has been a happy CallSource customer for 4 years. CallSource has consistently delivered on all of their commitments to us. You can count on CallSource for exceptional customer service and follow up. Two thumbs up for CallSource. ” — Paul O'Donnell, Regional eCommerce/Business Development Manager, Penske Automotive

I’ve been a CallSource customer for several years at two different companies; at both companies, CallSource was an invaluable product. Using their product for tracking purposes has allowed us to not only reduce our advertising spend but has helped us reallocate funds to drive down our cost per delivery. Besides being an excellent source for advertising, tracking CallSource is a valuable training resource. The ability for our management team to listen to calls and work with their sales staff has helped us increase our closing ratio on sales phone calls and streamline our fixed operations calls. The customer service at CallSource has also been excellent; our representative answers all of my questions and concerns immediately, and rarely have we ever had an issue. I highly recommend CallSource to any dealership looking to increase the effectiveness of their advertising and training. ” — Brent Rogers, Internet & Marketing Director, Patrick Dealer Group

I have been using Call Source for over 7 years and Dealsaver for the last 9 months. It has helped us save deals, get vital information that may have been mishandled by an associate and take proactive steps before it is too late, and been a great asset for our dealership. Our rep was great to work with regarding all Call Source products and issues. ” — Nick Soranno, President, Park Mazda of Wooster

Our sales team has improved the appointment percentage along with the closing ratio on incoming calls. The call review system is a great help to control and train salespeople. Thanks for installing the program. GREAT STUFF! Thanks. ” — Pat Vorrona, General Sales Manager, Thorson Motor Company

For my presentation last week, I calculated how many additional leases we have obtained as a result of improving our phone presentations. We determined that we generated an additional half a million dollars (annualized) in four months! And we still have more improvements to make. Looking for that one million dollar number in the near future.” — Elaine De Lude, CMO, Ross Management

CallSource has been very beneficial for our company. When we first started using CallSource our CSR closing rate was in the mid 70s. By listening to the calls and training our CSRs based on what we hear, we have increased our closing rate to mid 80s and last week even hit 93%. Those extra calls allow me in 1 day to generate what the CallSource service cost for the month, so it has been very profitable for us. I have also been able to generate more calls through tracking our marketing. We have eliminated dollars spent on ads that weren't producing and redirected that money into ads which generate a larger call volume to again increase our profitability. When you couple that with the higher closing rate, CallSource has been a home run for us.” — Bill Powell, Owner, Universe Appliance, Gas Heating & Central Air

We were referred to CallSource from a fellow Nexstar member before CallSource became a Nexstar vendor. We have started slowly getting all our yellow page ads referenced with new CallSource numbers as they are being renewed. We are about half way through along with other marketing material and Ads the calls are starting. We are able to track our lead sources more accurately now and will be using this information we obtain, over this next year, to streamline our yellow page ads and be able to budget more of our marketing dollars to the most profitable marketing sources allowing is to expand our efforts toward pay per click, direct mailings and other endeavors which we are just starting to get into.

I love the support and weekly telephone meetings I have with my CallSOurce advisor, and more importantly the customized reports that are emailed to me weekly. My favorite is the SpeedScore report emailed to me with any missed opportunities. It is the first thing I do each morning when I log on. Most of the time there aren't any but when there is I am able to listen to the call and reference to my call taker and booked calls to determine if we were able to obtain the job or reason why it was not. Most recently I had a missed opportunity on the the report and I quickly started to inquire about the details going to who was on duty at the time. I was able to confirm within minutes that the customer was contacted back after missing the call. We scheduled a service, went to her home which resulted in a sale of $ 18,000. It was awesome to see, first-hand, our staff is on top of servicing out customers with fast, reliable service at the highest quality. Who could ask for more!

This has been an excellent training source for our company with our call tracking skills. We have been so pleasantly reassured that our current systems and procedures with our call tracking script has been successful on call conversions and that we are on the right path to further train new employees and have the statistics to support its success.

We are continuing to grow and utilize CallSource's resources to make financially sound decisions in our marketing, training procedures and much more. We could not be happier.
” — Judy Orak, Training Office Manager, American Specialty Heating and Air

The DealSaver tool has benefited us in several areas including saving lost opportunities, identifying necessary targeted training and focusing on our highest returns on investments. When reports are received regarding missed opportunities, the process allows us a second chance to engage in the sales process from a different stand point. Moreover, the process guides us by providing additional information as to how the opportunity was missed and how it can be resolved creating a strong filter for all prospective contacts.

We target our weakest and strongest points through these reports and train our staff so that they can strengthen themselves in all areas of the sales process. with this type of focused training we have minimized the missed opportunities and produced higher showroom visits, write ups and sales.

One of the important aspects of the DealSaver tool is the reporting of our investments. It allows us to calculate which prospecting avenues work best and which ones bring us the highest return on investments resulting in cost depletions in areas that are not producing an acceptable ROI.” — Steve Nguyen , General Manager, Tom's Truck Center AKA Kia Depot

Since using CallSource for our call tracking, we have been able to really see where we are best spending our advertising dollars. Not only is LeadScore showing us our costs broken down per ad source, we are able to see what out cost per prospect call is, which is an extremely valuable report to have. CallSource's customer service is second to none as well! Whenever I need anything at all, the CallSource team have been there to help when asked. We are very happy with everything that CallSource has provided us.
” — Jeremy Eisenberg, General Sales Manager, Ganley Volkswagen Subaru

Accuracy and integrity are of the utmost importance in call tracking services. When we tell our customers that we use CallSource to track our results, it immediately lends credibility to our product and its results.” — Chuck Maly, General Sales Manager, McCluskey Chevrolet

I own TodaysAutoGuide.com an automotive magazine and website in Charlotte, NC. CallSource has been an integral part of our business since its inception. We knew from the beginning that we wanted to use a call tracking service for our customers. After researching all the alternatives in the market, came back with the best pricing and features.

From the beginning the CallSource consultant treated us as though we were the most valuable client. The responsiveness and customer care that I receive is second to none. We get great ideas and suggestion from our consultant on the products we use and additional products that they offer. It's great to have a partner with such great automotive experience guiding us along the way.

Accuracy and integrity are of the utmost importance in call tracking services. When we tell our customers that we use CallSource to track our results, it immediately lends credibility to our product and its results.

I would highly recommend CallSource, and their services to any business looking to track the effectiveness of their marketing campaigns, customer service, or general phone skills.” — Angela Sullivan, Partner, High Rev Publishing, LLC

Great Products! Great Service! Should have signed up years ago! CallSource has helped us greatly improve tracking of our advertising! DealSaver has helped us save numerous deals!” — Nick Kincaid, COO, Paramount Auto Group

Our relationship with CallSource has been very positive and the level of customer service is excellent. We have received exceptional support and value added consulting enabling us to measure and improve our phone skills. Campaign management training has been invaluable in making more intelligent marketing decisions.

I would highly recommend CallSource if you are looking for a full service phone monitoring and campaign management solution.
” — David Hudson, Owner, Hudson Automotive

"In today's tough economic times, competition is fierce, and time is everything when it comes to properly handing incoming sales calls. Since having the opportunity to work with DealSaver I am very happy with helpful feedback we get on each and every call that we receive at the dealership. Each day DealSaver provides us with a call report and conversation clip on each phone call that has been made to the dealership. The Great thing about DealSaver is that the DealSaver alert team will send us instantly a “DealSaver-Follow-up Opportunity” request email on all calls that was either miss handled or deemed a missed opportunity for a sale. Wow what Dealsaver has given us as managers is a real call to action on how to properly tackle and handle each missed sales opportunity instantly within our sales departments. Most importantly DealSaver offers us a way to train and coach our sales staff on how to properly handle sales calls and teach our sales staff a more effective way to set up an appointment on every call. DealSaver reporting tools are also so very easy to work with too. I really appreciate all of the DealSaver staff they are very nice and easy to work with. I credit DealSaver and their excellent service with the overall success and increased sales within all of our sales departments. If you want the fast track to more sales, in the most efficient way possible, you simply can’t go wrong with DealSaver." It truly is what their name state’s a DealSaver!!! ” — Steve Del Campo, Internet Sales Director, Reynolds Buick GMC

CallSource is a very important part of our success. The ability to measure response from our ads is extremely powerful! Not only is the product worth every penny their customer service is undeniably the best! We have never had a bad experience while on the phone with their customer service department!
” — Jenifer Maldonado Wells, Publisher/ President, JBasque Publishing Inc

We’ve been using the services of CallSource for several months now and have found them extremely valuable – especially in helping to improve our phone performance. Nothing is quite as educational as being able to listen in on an actual phone conversation after the fact. The positives and negatives become so much clearer when you can objectively observe and critique. After only a few months on the service, I have noticed a dramatic improvement in salesperson performance on the phone – an essential element in any successful auto sales process.” — Scott Baron, Manager, Bowser Automotive group

My name is Rick Zoerb and I am the Owner of Lake Norman Infiniti and Lake Norman Hyundai in North Carolina, and Fort Mill Hyundai in South Carolina.

I wanted to take the opportunity to let you know how very pleased I am with the services in which CallSource has provided. Your company has exceeded my expectations in regard to the product and it being very user friendly. Your customer service department always delivers prompt results and I’m extremely satisfied with their professionalism whenever I need their assistance.

Thank you for performing an excellent job and keeping my interests your number one priority.
” — Rick Zoerb, Owner / Managing Partner, Lake Norman Infiniti - Lake Norman Hyundai - Fort Mill Hyundai/Equus

Callsource has proved to be a great lead tracking tool and a great training tool. We are extremely pleased at the accuracy and detailed reporting we can immediately access to determine what marketing efforts are producing results; in addition, the recorded calls have been a excellent tool for front desk and sales department trainings.” — Aaron Catoe, Vice President, 12 Oaks Senior Living

The Deal Saver tool has benefitted us in several areas including saving lost opportunities, identifying necessary targeted training and focusing on our highest returns on investments.
When reports are received regarding missed opportunities, the process allows us a second chance to engage in the sales process from a different stand point. Moreover, the process guides us by providing additional information as to how the opportunity was missed and how it can be resolved creating a strong filter for all prospective contacts.
We target our weakest and strongest points through these reports and train our staff so that they can strengthen themselves in all areas of the sales process. With this type of focused training we have minimized the missed opportunities and produced higher showroom visits, write ups and sales.
One of the most important aspects of the Deal Saver tool is the reporting of our investments. It allows us to calculate which prospecting avenues work best and which ones bring us the highest return on investments resulting in cost depletions in areas that are not producing an acceptable ROI.
” — Steve Nguyen , General Manager, Tom’s Truck Center AKA Kia Depot

In today's tough economic times, competition is fierce, and time is everything when it comes to properly handing incoming sales calls. Since having the opportunity to work with DealSaver I am very happy with helpful feedback we get on each and every call that we receive at the dealership. Each day DealSaver provides us with a call report and conversation clip on each phone call that has been made to the dealership. The Great thing about DealSaver is that the DealSaver alert team will send us instantly a “DealSaver-Follow-up Opportunity” request email on all calls that was either miss handled or deemed a missed opportunity for a sale. Wow what Dealsaver has given us as managers is a real call to action on how to properly tackle and handle each missed sales opportunity instantly within our sales departments. Most importantly DealSaver offers us a way to train and coach our sales staff on how to properly handle sales calls and teach our sales staff a more effective way to set up an appointment on every call. DealSaver reporting tools are also so very easy to work with too. I really appreciate all of the DealSaver staff they are very nice and easy to work with. I credit DealSaver and their excellent service with the overall success and increased sales within all of our sales departments. If you want the fast track to more sales, in the most efficient way possible, you simply can’t go wrong with DealSaver. It truly is what their name state’s a DealSaver!!! ” — Steve Del Campo, Internet Sales Director, Reynolds Buick GMC

It has been an amazing journey between you, your company and myself for over the past 3 years in two different companies. Your product & service is superior to the competitors out there. I have tried LTS in the past and my company did not receive the attention that Call Source provides such as 24 hour response for technical support, a special email address for my 5500 units which I oversaw in the past to send suggestions and “glitches” to be repaired. The response time to my concerns were always delivered in 2 hours or less. The special attention that I constantly receive at a Regional level; Sherrie Franklin is far most some of the best service I have had from a vendor in 18 years.

Constant training for my onsite employees when needed at no additional cost to enhance their telephone techniques therefore the results on call source reports is overwhelming and positive. I believe that when my on-site employees are aware that someone is listening to them they tend to perform better and have higher closing ratios for telephone conversions.

The best part of the package is max leases because as we all know this multifamily industry is more than just leasing. Leasing consultants are expected to do “more “in the same amount of time and many times LEADS are not being tracked properly in our computer software resulting in losing leads. ($$) My email leads have tripled in our yardi software resulting in a huge increase in our NOI especially in my SW Florida current assets by a combined excess YTD total of over $ 150K!!!

When I visit them weekly I can see immediately less stress onsite since they are aware of the special “pop” windows in the program to alert them of a potential lead generator, different ring tones for a resident and a prospect, and we are now able to track our social media sites for prospects.
I just happen to ask the other day if I had to take the product away how they would feel. I never saw so many jaws drop and I even think one woman was going to weep. Once again thank-you for supporting us and assisting me in achieving amazing results for my assets.
” — Max Stamos, CAM, LCAM, CAPS, Regional Property Manager, GreyStar

Using CallSource is changing the way we take calls. If you're not listening to both sides of the conversation (or lack of conversation) you're only getting half the picture, like we were. Tracking your prospect calls and knowing which advertising is working is a must...and an eye-opener! We never knew so many people were getting our number from our website.

Our call handlers' closing ratios were about 20% lower than we thought and after 3 months using CallSource, we are increasing their close rate to 75%, through training based on monitored calls.

Regarding our after hours call center, we found the most lost calls here! Our clients and new prospects are very demanding and impatient. We found they don't want to wait for the tech to call. They want to know he's on the way or they are booked for a definite day and time for service. For the past three weeks, we've been taking the after hours calls through our office staff, rotating and paying a per-call fee to take a prospect call and offer a bonus to close the call. Since we’ve started, we have already doubled the amount of after hour calls that are completed successfully.
” — Jim Sabol, Owner, Plumb Works

We have started referring all of our Yellow Page ads with new CallSource numbers and are now able to track our lead sources more accurately. We will be using the information we obtain to streamline our yellow page ads and better budget our marketing dollars.

I love the support and weekly telephone meeting I have with Don Fischer. Most important are the customized reports that are emailed to me each week. My favorite is the SpeedScore report that lists any missed opportunities. It is the first thing I check each morning and when there is a missed opportunity, I can listen to the call and determine if we were able to obtain the job, and if not, why.

Recently I had a missed opportunity on the report and was able to confirm within minutes that the customer was contacted after the missed call. We scheduled service at her home and it resulted in a sale of $18,000. It was awesome to see, firsthand, our staff providing our customers with fast, reliable service of the highest quality. Who could ask for more?!

This has been an excellent training source for our company as well. We have been pleasantly reassured that our current systems and the procedures of our call handlers result in successful call conversions. We are on the right path to training new employees and CallSource gives us the statistics we need for success. We continue to grow and use CallSource to make financially sound decisions in our marketing, training and much more. We could not be happier.
” — Judy Orak, Training Office manager, American Specialty Heating and Air

On May 5th, 2011, I received a Missed Opportunities report that my account executive, Michael Steel, had trained me to use to follow up on calls considered "missed opportunities." I never realized until now, how important these reports are and what our company has to gain by listening to the calls.

I listened to three calls on this day and all three were important. One call, however, was about a system sale. The cost of losing this call was very important, because it happened to be an existing customer that said he wanted us to replace his system but he was out of town. The appointment scheduler didn't get his contact information and left it open for him to call us back.

Upon reviewing the call, I was able to pull the caller's information and compare it to our database. I then gave the lead to an estimator who called and set up an appointment. Thanks to Michael Steel and CallSource, we were able to sell this customer a complete new system for $6, 890.
” — Ed Miller, Vice President, Snyder Air Conditioning

In the past 6 weeks that we've been on the DealSaver program, we have captured 6 additional sales! With the Daily Sales Summary, we've been able to make our sales consultants more accountable to our managers on incoming sales calls. Awesome program!!!” — Jim Loynes, Sales Marketing Director, Allen Cadillac-GMC-Hyundai

CallSource tracks your marketing through phone numbers. They help you know what's working, what's not and mentor you through the process. I can tell you that having worked with Michael Steel since the fall of 2010 has been truly eye opening. Tracking your marketing is one of the hardest jobs for a small contractor - CallSource takes all the guesswork out. Even cooler, they record all your calls and analyze them! I get scheduled reports each day and get to listen to each call. Listening is an amazing training tool. We have the employees listen to their own calls so they can hear what they sound like. I can't say enough about how this service has changed how our company does marketing today. I would recommend them to anyone who does not have a system like this already in place.” — Laura DiFilippo, Vice President, DiFillippo's Service Company

CallSource has been very beneficial for our company. When we first started using CallSource our CSR closing rate was in the mid 70s. By listening to the calls and training our CSRs based on what we hear, we have increased our closing rate to the mid 80s and last week even hit 93%. Those extra calls allow me, in one day, to generate what the CallSource service costs for the month, so it has been very profitable for us. I have also been able to generate more calls through tracking our marketing. We have eliminated dollars spend on ads that weren't producing and redirected that money into ads which generate a larger call volume to again increase our profitability. When you couple that with the higher closing rate, CallSource has been a home run for us.” — Bill Powell, Owner, Universe Appliance, Gas Heating & Central Air

A few weeks ago, our staff made the mistake of not properly forwarding our phone lines to our answering service at the end of the day. CallSource set up our account to notify me by email whenever our office had an incoming call that was not answered. Because of this notification, that night, we were able to save a long time, loyal customer.

I noticed that we received four calls in a row from the same phone number without anyone picking up to answer. I checked the number and noticed that it was a customer in our database. I called them directly and found out they had an emergency plumbing leak that needed immediate service. I sent a tech out and we solved the problem. Not only did CallSource help us complete a service call and potential missed revenue, they helped us save a relationship with an existing customer to ensure they would use us in the future. I had no idea that this little feature had the potential of saving us a customer. Thanks to Michael Steel and CallSource for helping us deliver A-1 service to our customers.
” — Jeff Waldman, Owner, Waldman Plumbing & Heating

In the 6 weeks that we've been on the DealSaver program, we have captured 6 additional sales. With the Daily Sales Summary, we've been able to make our sales consultants more accountable to our managers on incoming sales calls. Awesome Program!!” — Jim Loynes, Sales & Marketing Director, Allen Cadillac - GMC -Hyundai

We have tripled our sales since taking over Oct 1st and one of the biggest reasons is CallSource. Being alerted within minutes about a sales call gone awry is fantastic. It's a tool no dealer can be without..” — Daniel Sterkel, General Manager, Nissan of Valencia

I have been in this industry 25 years - I have taken courses. I have taught courses. I was not expecting much, but your courses made me laugh, made me want to watch the next one. I really like the product and I'm excited to sell it.” — Shirley Aguilar, CAM, CAPS, NAAEI Faculty, Director of Education, Apartment Association of Greater Dallas

Great! CallSource is the BEST tool for my team. LOVE IT!” — Mary Alice, Sequoia Cable Ranch

Team Buckingham loves CallSource! Our private label university has taken out training to a whole new level. Our on-site teams are thrilled with the opportunity to take continuing education from the comfort of their own office at a time that works best with their schedule. CallSource makes it happen!
Kudos to Collean, Irene, and Alexis who are the best team to work with.” — Kim Hurd, Director of Professional Development, Buckingham Management, LLC

CallSource has enhanced our business on every level of our organization and made every client’s experience better in every possible way. From the moment CallSource began recording our calls, we have been able to dig deeper into what our customers want and how each marketing campaign compares. We find it more important than ever to track and listen to our calls.

The missed call notifications have become a saving grace. We are able to contact the customer back quickly, saving sales opportunities and addressing service emergencies.

CallSource helped us recognize the need for a Business Development Center, or “Client Care Center,” as we call it, which now answers 100% of our calls effectively and efficiently. We identified an opportunity to set more appointments at each store, resulting in a higher sales volume. We were able to identify the areas in which we could better train our call handlers and have hired a trainer to fulfill those needs.

Everyone at CallSource has been friendly and eager to help us. Their site is easy to navigate and export data from. We are able to compare current data to historical data, helping us to recognize and measure the improvement and growth we have achieved. The investment has paid off in large dividends throughout the years; thank you very much Vince and CallSource!” — Audrie Roush, Sales & Marketing Coordinator, MobilityWorks

Yes we use DealSaver every day. It’s great checks and balance system.” — Andy Patterson, Sales Manager, South Bay Lexus

Kelly although I don't have a definite number, I feel like every deal saver has been very valuable to us. I would say at least 75% of the time, it leads to a confirmed appointment by a manager. Thanks for your help.” — Martin Dinh, Asst General Mgr, Frank Smith Toyota / Hyundai

Unless you have someone dedicated to listening to all sales calls almost immediately, DealSaver is an invaluable tool if you want to maximize the capabilities of call tracking. This program has given me an unbiased insight into our BDC and is unlike anything else we’ve used. The DealSaver alerts give me the opportunity to quickly recapture a lead that otherwise may have been lost. The DealSaver Daily Summary report I receive gives me the opportunity to see an overview of how staff is performing on the phone – both good and bad. I can easily recognize who consistently takes solid phone calls and who needs additional training. ” — Todd Holmes, General Manager, Leith Honda

• The National Apartment Association Educational Institute (NAAEI) sought to improve communication with and provide additional value to its local and state apartment associations around the country. After reviewing proposals from various education and technology companies, NAAEI selected CallSource to design a customized learning management platform for NAAEI and the state and local apartment associations.

• This highly-affordable system will provide an easy-to-use, graphical interface to deliver eLearning content from numerous sources. It will give local and state apartment associations an option to license or otherwise share content with one another and with NAAEI and will register and track all classroom training, as well as eLearning.

• For the first time, NAAEI will be able to track and retain each multifamily professional’s training history even when an individual moves from region to region or from company to company.
” — Maureen Lambe, Vice President, National Apartment Association Education Institute

CallSource is the absolute best investment we had made! The tracking reports are Invaluable and the customer service is the absolute best in the industry.” — Melanie Russell, Marketing Manager, AHFH - Hawaii

Our Company leased up a new Community in a record 9 months due to CallSource.
We did not pay one locator commission during the lease up. I can't imagine working anywhere without CallSource as a tool.” — Elizabeth Francisco, Vice President, Sequoia Real Estate Management

CallSource is on invaluable tool for our mgt. teams and our sales teams.” — Elaine Delude, VP of Marketing, Realty Services Inc.

Sunchase appreciates the partnership with CallSource. The relationship continues to improve our performance. We are able to allocate our advertising dollars more effectively.” — Char B. Rice, VP of Operations, Sunchase

The services provided by CallSource have enabled us to save money and make better business decisions. We couldn't ask for a better business partner than CallSource.” — D. Dawn Miller, Director of Marketing, Sawyer Realty Holding LLC

I was impressed with the product, ease of use as well as the knowledge and professional conduct of the CallSource Advisor and the staff on training and follow up.
The most important need was to help identify missed opportunities and to provide immediate feedback and training for our staff. Performance Management, Coaching and Training.
Call Source has been a great tool to help synergize our leasing staff in our organization in becoming more proficient in selling
We have been able to increase our occupancy rates and closing rates on prospective sales calls as well as follow up on missed calls, as well as provide immediate feedback and training to our leasing agents. This system is a must for any organization in order to be a leader in their market. This has given me an added advantage over my competitors and helps provide consistent uniform training thru out our organization. ” — Allan Carr, Senior V.P., Midwest Property Management

Working with CallSource has allowed us to track our advertising dollars more effectively. For instance, we ran a common “30 Wanted” campaign we thought 90% of the calls came from the 10,000 piece direct mail. However, looking at the CallSource data showed 75% of the appointments were actually from the newspaper ad. This allows us to make more informed decisions on future campaigns.” — Stuart Spencer, President, Advanced Ear Care

I began utilizing CallSource. In doing so, I have completely eliminated the guesswork involved in analyzing the responses I receive from my marketing campaigns. By using CallSource provided phone numbers, I know EXACTLY how many calls I receive every time I run a newspaper ad, direct mail campaign, lunch and learn, etc. I even know how many calls I receive from ads that I have placed in telephone books and websites. More importantly all of the data is analyzed by CallSource and expertly detailed in a format that is easy to access. Furthermore, because the calls are monitored, and because CallSource provides valuable feedback and training, my support staff is continually improving upon the methods in which calls are handled, and I am seeing far more opportunities to allow my business to flourish. In conclusion, I can say without any hesitation whatsoever, that the implementation of CallSource into my business has been invaluable.” — Richard C. Amon, HAS, BC-HIS

The power of advertising numbers is so phenomenal it actually makes me smile when I am in front of a potential media representative. To be able to be in control of the whole negotiations with back up numbers is so COOL.

Now let’s talk about what it does in terms of internal company usage. To be able to listen to calls and call up the PCC’s and talk to them about the calls…….GOOD or BAD……is great. To allow the PCC’s to be able to go in and check missed calls and to get additional training is some powerful stuff. Bottom line………numbers do not lie, and with this CallSource program….I have the numbers. This is good GOOD STUFF!!!” — Kim D. Keller, CEO/Owner, K & K Hearing

I am a huge advocate of CallSource as it has allowed me to effectively monitor our stores and the peoples process for handling our customers. Worth its weight in Gold!!!!” — Brad Bickle, CEO, Stanley Automotive Enterprises

If you need to get started tracking your inbound calls, I recommend CallSource for call tracking. I have used five different call tracking services over the last four years, and CallSource is my favorite. At some point I’ll do a comparative review of the call tracking services I’ve used, but for now, just take my word for it. ” — Kenny Pratt, sellingstorage.com

We’ve been using CallSource tracking phone numbers on every piece of our marketing material for over a year now. CallSource goes way beyond just call counting by marketing source. Each call is recorded and a wide variety of reports can be accessed anytime online. These reporting capabilities allow you to drill down and conduct very detailed analysis of incoming calls.

Every call we receive is analyzed by their staff to determine if the caller is a prospect or non-prospect. This tool tells me how effective the marketing truly is and eliminates the guesswork. I now know what works and is generating real prospect calls, and what doesn’t work because it didn’t generate enough prospects for the cost of the ad. I have learned a lot because of CallSource. Over the past 5 months, I have increased my marketing effectiveness by 17%, a figure I never previously tracked. I now know my actual cost per lead for everything I use a tracking number for. I am currently using 41 different tracking numbers on the different marketing programs that I am running. I am now able to make informed decisions about where to focus my marketing budget.

CallSource also listens to many of our prospect calls to determine how well the call was handled on our end. For training opportunities, this saves us time by focusing on the lower scored calls, since they represent the areas where we can improve the most. Their staff conducts regularly scheduled calls to review the information in a coaching environment and provides recommendations on best business practices. We know we are improving because we have seen our scores improve for each call taker and our prospect to appointment conversion rates have improved by 6% points over a 5 month period.

Without a doubt, CallSource has proven to be an excellent business improvement tool. I strongly recommend them” — David Hammond, President, Hammond Services

CallSource provides us with an invaluable tool that has enabled us to drive better results! The reporting and analytics they provide are essential in understanding the effectiveness of our marketing efforts and the performance of our team. By working with CallSource we have been able to save money and improve leasing pace, which has had a positive impact on our bottom line! I recommend CallSource to any company that wants to achieve better results!” — April Boham, Scully Company

We have five hundred employees spread over several different States and locations. CallSource has made it easier for us to get training out to a large group of individuals spread out over various locations and to get it out within a certain timeframe of them being hired.” — Katie Smith, Human Resources Manager, JMG Realty, Inc.

Every word of this is what I want to shout from the rooftops!

The new CallSource RESULTS product is simply amazing! With multiple
clients in multiple cities with multiple properties, the need to have
all results funneled through one source is essential. By consolidating
all of the marketing/training activities into one area and providing
real time outcomes of all calls and now walk-ins, I am able to make
immediate adjustments. The added value of providing a team that listens
in on calls, categorizes the callers so that I am only reviewing the
effectiveness of leads and not just calls, is a tremendous advantage.
And now to bring together the ability for agents to have their calls
reviewed, scored and then be able to have the vast library of training
possibilities just wows me! Look at the time that has just opened up
for the on site managers and trainers - they would have a team of
assistants providing the executive overview so that all they have to do
is review and direct the agent based on that review.

With this product, I am more productive, my decisions are based on facts
and not assumptions and the end result has been the ability to save
money & time while still being able to reach for and achieve needed
goals. I can't thank you all enough for coming up with this, all the
time in designing it and your sincerity in assistance and follow up with
each launch. Jumpstart Marketing will recommend to clients and
colleagues that this tool is critical for all who are in the business of
managing and leasing apartment communities!
” — Tracey Hopkins, Jump Start Marketing

CallSource has been a great business tool for our management and leasing team. Everyone enjoys the classes and feedback, most of all they love the chance to improve their performance by utilizing all the tools CallSource has to offer. Our Representative has also been a wonderful mentor for our company. She is always available to help with any issues or questions we may have. The reporting capabilities have been a tremendous help to keep track of our marketing results and to keep budgets under control. ” — Julia Peckham, Asset Manager, Abode Management LLC

I have used five different call tracking services over the last four years, and CallSource is my favorite.” — Kenny Pratt, COO, Crescent Properties

CallSource has repeatedly proven that they are engaged in our success. We get phone calls, emails, regular support, and personal visits from CallSource support staff. Any property management company, looking to add value for their owners should consider using CallSource.” — Dave Simonson, Chief Operations Officer, Covenant Management Corp

No multifamily industry partner works harder at finding new and creative ways to use the expertise and data they have accumulated to help us improve our bottom line. In a very short time, TPA has made our leasing team more efficient and effective. We now make fact-based decisions instead of relying on hunches. Lasting and meaningful performance improvement can only be achieved by using accurate measures to evaluate performance – exactly what CallSource’s’ new analytics tools help us to do.
” — John Cohan, Director of Marketing, Southern Management Corporation

CallSource has become an incredible resource that is used across our organization. In our business it’s important to know which marketing and advertising initiative is generating business and which are not. Thanks to CallSource I can tell in real time where each of our leads comes from. The daily DealSaver report is invaluable. CallSource listens to each one of my calls and lets me know which prospects were “missed.” As a result, we have been able to recapture lost opportunities, set more appointments and more importantly capture lost revenue. The service more than pays for itself each and every month.
In addition to the service and reporting our account team at CallSource is top notch! The entire team are some of the most professional, pro-active and hard-working individuals I’ve had the pleasure of working with. I’m convinced that thanks to CallSource our marketing is more efficient and our business is more profitable.” — Doug Tulumaris, V.P of Marketing, Champion Windows

CallSource RESULTS is simply amazing! Jumpstart Marketing will recommend to clients and colleagues that this tool is critical for all who are in the business of managing and leasing apartment communities!” — Tracey Hopkins, Owner/Consultant, Jump Start Apartment Marketing

CallSource eliminates the guesswork out of which media, and what ads are working, thus saving the company money! The training has been very helpful to our leasing agents. It allows them to "study" at their own pace, and review it when necessary. ” — Vicki Miller, Marketing Manager, The CAL Group

CallSource is a fantastic tool. If more companies would realize that their number one lead source is phone traffic and not physical traffic, it should only seem logical to utilize CallSource. ” — DeWayne Williams, Director of Marketing, Bernard Allison Management Services, Inc.

CallSource has been an amazing tool for us. CallSource has made a huge difference in how we train.” — Beth Buckman, Administrative Manager, ContraVest

CallSource has provided us with very useful information in making valuable, cost-effective decisions.” — Christine Hanna, Marketing Analyst, William C. Smith & Co

CallSource has greatly increased our closing ratios and Mystery Shop Scores. We use the Caller Name and Address report on a monthly basis for direct mail pieces and follow up campaigns. I cannot say enough great things about CallSource, I highly recommend it!” — Cheri Loudenbeck, District Manager, The Sterling Group


CallSource's website interface makes the procurement, tracking and maintenance of our phone numbers and ad sources an efficient and streamlined process.” — Erin Emery, Marketing Specialist, The Irvine Company

It is a pleasure to do business with CallSource!” — Thanh Lai-Dang, Director of Marketing, Sares-Regis Group


CallSource was willing to customize classes to meet our needs. CallSource's instructors do a really good job of getting the participants involved in the class. I would certainly recommend them.” — Katie Smith, Human Resources Manager, JMG Realty, Inc.

CallSource in my indispensable tool that provides me first-hand knowledge of which advertising efforts really work. Listening to the recorded sales calls allows me to critique my employees' performance and hear what my customers really desire.” — Lon J. Snyder, Asset Manager, J.H. Snyder Company

CallSource has been invaluable. It gives our team the capability to review and analyze their own calls to better hone their sales skills. In addition, we use CallReview to analyze the quality of our calls. Thank you CallSource.” — Heather Quinn, Client Services Manager, Horizon Bay Senior Communities

CallSource provides a valuable training tool!” — Cindy Silverbach, Director of Marketing & Training, Epoch Management

CallSource is an integral part of Bozzuto Management's lead tracking efforts, telephone performance evaluation and training. I highly recommend CallSource. CallSource definitely gives an edge.” — Israel Carunungan, National Director of Marketing, TGM Associates

We have been able to turn phone calls into traffic by appointment and close that traffic. Traffic has increased 30%, as well as rentals.” — J.E. Rock, Director, Dreyfuss Management LLC

CallSource's reporting, website and quality of recordings is second to none. What makes it even better is the top notch customer service they provide.” — Tamara Bondurant, Regional Director of Marketing, ConAm Management

CallSource has improved the way our company trains and structures its leasing operations in many ways. The results of the TPA and the improved monthly scores are evidence that this is working! We genuinely feel that they are partnered with us in our marketing and training efforts.” — Claire Collins, VP of Marketing & Education, Princeton Properties

CallSource is the missing link to determining the effectiveness of our advertising and the skills of our sales team. Since partnering with CallSource, my company has been able to make informed decisions regarding ad placement and are more effectively able to use our advertising dollars. With the coaching opportunities that the call recordings provide, we have been able to establish a new standard for excellence in our company, and our overall call quality has significantly increased” — Elizabeth Brown, Director of Sales & Marketing, Benchmark Management Corporation

No multifamily industry partner works harder at finding new and creative ways to use the expertise and data they have accumulated to help us improve our bottom line.  In a very short time, TPA has made our leasing team more efficient and effective.   We now make fact-based decisions instead of relying on hunches. Lasting and meaningful performance improvement can only be achieved by using accurate measures to evaluate performance – exactly what CallSource’s’ new analytics tools help us to do.” — John Cohan, Director of Marketing, Southern Management Corporation

CallSource has repeatedly proven that they are engaged in our success.  We get phone calls, emails, regular support, and personal visits from CallSource support staff.  Any property management company, looking to add value for their owners should consider using CallSource” — Dave Simonson, Chief Operations Officer, Covenant Management Corp.

I have used five different call tracking services over the last four years, and CallSource is my favorite.” — Kenny Pratt, COO, Crescent Properties

Our partnership with CallSource has opened up the lines of communication and accountability with our entire team!  The productivity of our on-site and regional team has skyrocketed and our bottom line is blowing up” — Ryan McGrath, Vice President, Asset Plus Corporation

With CallSource’s help, we at Sawyer Realty Holdings are ahead of the curve in so many areas. Between the advertising tracking numbers, MaxLeases, Telephone Performance Analysis (TPA), Sawyer University(PLU) and the multitude of analytics/reports that are provided, we are able to measure results from every angle and reward those who are exceeding the company standard.  The TPA and PLU are invaluable tools!  All one has to do is look at the progression of our TPA scores to confirm “That which is measured improves”.  Additionally, this tool allows us to evaluate very quickly which team members need training and in what areas.  Having this information allows us to personalize a training regimen through Sawyer University that will practically guarantee a team member’s success. Furthermore, we have begun utilizing Sawyer University for career development and succession planning.   
 
If CallSource is the sundae, MaxLeases is the cherry on top! MaxLeases allows us to make educated advertising decisions as well as measure sales associate performance.  Gone are the days when advertising decisions were based on generating phone calls.  Now we are able to follow the life of the lead…from initial phone call to lease…so we know without uncertainty not only what sources are generating phone calls, but more important, what sources are generating leases! 
 
In short, the services provided by CallSource have enabled us to save money and make better business decisions.  We couldn’t ask for a better business partner than CallSource.” — Dawn Miller, Director of Marketing, Sawyer Realty Holdings LLC

I just wanted to follow up with you and tell you that the rep for CallSource contacted me and explained how to handle the missed calls. I did speak with my leasing consultant about how we will go forward with handling the calls and she is very confident with that plan. I will say that we’ve had some really good success with phone calls that turned into rentals recently. As a matter of fact, I have 1 person that called me and she was in Texas and we turned our contact method into email and now she has leased an apartment from me without ever visiting the property. Another prospect that I spoke to on the phone had made an appointment, then showed up and leased on the day of the appointment. I, personally, do not lease a lot of apartments, and honestly I do not answer the phone very much either (not on purpose, it just happens). I must say that knowing about being “recorded” and realizing that I am going to be reviewed, either by myself or one of the girls in the office, keeps me in check!

I hope that sharing my results will help you with affirmation that the program works if used correctly.
” — Larissa Brown, Property Manager, Waterman's Crossing

CallSource has not only been an invaluable tool to better focus property advertising efforts and staffing assumptions, but to help make my team better salespeople. The personal attention to my portfolio has been timely, efficient and extremely helpful with reporting set-up and continued analytics review. That, coupled with the training analysis and ease of accessing and using this system made it the most beneficial support choice which has DEFINITLEY benefitted my clients in increased revenue and reduced vacancy. It is without hesitation that I would recommend CallSource to any Property Management professional looking to enhance operations.
” — Christina Jackson, Executive Portfolio Manager, FPI Management, Inc

Using CallSource has allowed us to help our onsite team members do their jobs more efficiently and effectively. The addition of the LeadScore, Telephone Performance Analysis and PLU has clearly taken it to the next level. You know how long tools like the online university, TPA and LeadScore have been on my wish-list. Thanks to you I am no longer wishing I have those tools right at my fingertips.

I would also like to express my sincere appreciation for you, your RESULTS team and the University Support group. WOW!!! Their quick response and “can-do” attitude makes my job so much easier. Without you I have no idea how we could have implemented our in-house call center or online university.

Our partnership with CallSource has allowed us to save money, make better business decisions and increase our quality of service through better training, marketing and management. What more can I say? You’re the BEST!!!!” — Kitty Callaghan CPM®, V. P. Marketing & Training, Wasatch Property Management

We were searching for a partner to provide not only a quality "off the shelf" on-line training but also to develop a custom Orientation suite of courses for our employees. The team at CallSource exceeded our expectations providing a creative, engaging, quality product that met the objectives set and in the time promised. We are looking forward to working with CallSource on more programs for ECI Management.” — Semantha Grogan, Training Director, ECI Management

I have had the pleasure of working with the CallSource development team for several months and couldn’t be happier. The high level of professionalism, enthusiasm, support and follow though coupled with their expertise and knowledge has made this experience one of the best in my career.” — JW Smith, Vice President - Training and Development, Glacier Real Estate Services

As a business owner of multiple hearing aid practices in Southwest Florida, I have come to realize that one of the most difficult tasks that I face is determining where to focus my marketing dollars. With all of the competition that exists, making sound choices is critical in surviving today's economy.

Approximately eight months ago, I made what is turning out to be one of the best decisions possible for my business. I began utilizing CallSource. In doing so, I have completely eliminated the guesswork involved in analyzing the responses I receive from my marketing campaigns. By using CallSource provided phone numbers, I know EXACTLY how many calls I receive every time I run a newspaper ad, direct mail campaign, lunch and learn, etc. I even know how many calls I receive from ads that I have placed in telephone books and websites. More importantly all of the data is analyzed by CallSource and expertly detailed in a format that is easy to access. Furthermore, because the calls are monitored, and because CallSource provides valuable feedback and training, my support staff is continually improving upon the methods in which calls are handled, and I am seeing far more opportunities to allow my Business to flourish.

In conclusion, I can say without any hesitation whatsoever, that the implementation of CallSource into my business has been invaluable. Hands down, it was the smartest move I could have possibly made in developing, managing and maximizing my marketing strategies and dollars. ” — Richard C. Amon, HAS, BD-HIS, Audibel Hearing Center

CallSource has the most helpful employees of any of the call-tracking services I have ever used. ” — Cristi Bartlomain, Media Buyer, Strategic Marketing & Media

There was no personal service with the 'other guys.' They were just not easy to deal with. The CallSource call recording feature is simple to use, and has helped us save a huge number of clients. We have also found the call summary and other more detailed reports to be very useful tools. Also, the free lifelong training is excellent. ” — Liz Prior, Managing Partner, L2T Media

CallSource is a great way to show our auto dealers that Auto Market is generating opportunities for the auto business. With Auto Market being a growing operation, time is of the essence, so customer service is very important to us. CallSource has outstanding customer service. They are always available and go the extra mile to help with any needs we might have. The best feature for us is the tools that CallSource provides. We especially like the feature where you can go into the system yourself and add a number for your client. ” — Valorie Siewert, President, North Puget Sound Auto Market

We have been using CallSource for several years to provide Call Tracking numbers to our clients in the automotive industry. The staff has always been great to work with and very responsive to any need for assistance. However, with the provisioning tools they supply there is very little need to ever contact their support. Everything is easy to use and they offer excellent comprehensive training. Their reporting is very robust and you can compile the information in so many ways to suit your needs. I have tried other services for Call Tracking, but never found any other company to be as pleasant to work with, as cost effective or as easy to use as CallSource. They deliver great results with a great product. ” — Kelly Brent, Vice President of Operations, WorldDealer, Inc.

I have personally worked with CallSource for the last three years and have been more than satisfied with the products. Any new initiatives we dream up are met with supportive suggestions and solutions. They have been a strong resource for our company and for our clients. The representatives are knowledgeable and quick to respond to any need we present. ” — Joanne Martin, Client Services Manager, CarSoup.com

We work with independent health clubs all across North America on marketing, staff education and coaching, so we needed a technology that allowed us to help clubs maximize their marketing and staff training. We researched and partnered with CallSource in early 2003. CallSource has been an integral part of our growth, and has allowed our company to provide services to clubs all across the United States. From day one, CallSource has treated us like a "big client", which is a testament of their commitment to helping their business partners succeed. The support we have received from each CallSource service rep is always professional and timely, which gives our sales team confidence to deliver any request, knowing that we have the support in on the back end to fulfill the order. ” — Mark Santistevan, President, Results Club Management, Inc

I can't thank CallSource enough for their fantastic service of arranging hundreds of local numbers for us. Your team is remarkable, your service is remarkable and I will make sure everyone I meet calls you when they need a local tracking number. Thank you for being here. ” — Isaac Fachner, CEO, City Books-Yellow Pages Inc

CallSource has been providing us with the best tracking system for all of our clients. I strongly recommend using them for a variety of reasons. Most importantly, their customer service is outstanding. And the tracking system gives us the best results for Direct Mail campaigns. It is easy to use and our clients are very satisfied. ” — Nicholas Lancetti, CEO/Co-Founder, First Class Marketing Inc.

Great system, no "down" time. Easy to use and reliable, excellent for tracking the performance of advertisement campaigns, both ours and that of our clients. Good customer service.” — Shawn Friesen, Director of Sales & Marketing, Natco Trading Corporation

We spent months looking at all of the tracking companies in the market and decided on CallSource. CallSource has features that no other company could offer us, and they were able to offer their product at the best price and with top-notch customer service. We have been extremely happy with our choice, and our customers that use the tracking software have nothing but wonderful things to say about the ease of use and the extensive reporting features that CallSource offers. In short, you have exceeded our expectations in many ways. You are clearly ahead of the rest, in your field. Thank you, CallSource.” — Shey Magrill, Business Growth Strategist, Money Pages

We have been pleased with CallSource's toll-free phone number service and use it frequently to help our clients track response to their print advertisements.” — Jessica Lampron, Marketing Manager, Media Bids

We have been using CallSource tracking for three years, and find it to be a very useful tool for evaluating the effectiveness of our advertising. CallSource allows us to make sure we're getting the best ROI for our placements. We also use the zip code feature in order to better understand where our potential buyers are coming from. The customer service is outstanding and they are always willing to cater to our sometimes unique requests. We will continue to use CallSource in order to provide the best service to our clients. ” — Jennifer Miller, Account Director, Villani Group

CallSource has a great asset to our company. It has helped our dealers understand where their leads come from. Their customer service is great!” — Mike Hollihan, General Manager, Auto Plus Magazine

We have been utilizing the CallSource system for our dental clients for approximately a year at this point. With the information provided by the CallSource system and the online reporting available to our clients, we are able to provide them with quantifiable results from their marketing mediums. The clients have also realized the benefits of using the Call Review ” — Gary Benoit, Account Executive, New Patients, Inc.

CallSource has helped our customers to remarkably increase their close ratio through call review training. It has helped me to close sales by showing prospects that we offer a comprehensive service with follow-up. Demonstrating CallSource's features helps to convince our prospects that we are ready and willing to step up to the plate to help. Since we can prove prior results... it further confirms our credibility.” — David Kellerman, Owner, RSVP-Monmouth

CallSource has been a great resource for helping our clients track their advertising and marketing response. The self-service style website is very user friendly and one of the best that I have seen for our customers to access reporting. As a publisher provisioning numbers, I would recommend this program to anyone looking to validate their client's campaign performance with a reliable tracking and measurement system.” — David Linsenberg, Publisher, City Publications-New England

I'm Tony Gracia, the CEO of Power Media, Inc., a full service Hispanic advertising agency in southern California. We're delighted to be in a business relationship with CallSource since 2006. CallSource's outstanding service and effective tools for call tracking and reporting are an excellent support to the daily management of our top accounts. We used other vendors in the past but no one compares to the expertise and commitment to service that CallSource offers to its customers. On behalf of all of our clients that utilize CallSource's services, we're proud to say that we're in business with CallSource and we strongly recommend the company to other customers in the advertising industry or the market in general. ” — Tony Gracia, CEO, Power Media Group, Inc.

CallSource has provided USO Networks a robust reporting solution for tracking phone calls and measuring marketing efforts down to granular details. Reports have always been delivered in real time and included detailed information about the callers, the duration of the calls and the content of the calls. Our account manager at CallSource speaks to us in plain English and provides invaluable insight and assistance in helping us obtain our core business objectives. Their full featured reporting interface allows us to use the data to optimize our marketing efforts.. ” — Neil Birch, Marketing Analytics Coordinator, USO Networks

As an advertising agency for various clients, CallSource serves as a key tracking and analysis tool for a variety of media sources in which our clients advertise. Our ultimate goal is to provide our clients with a good return on their investment, and CallSource stats enable us to do this. The extensive training provided by CallSource is important so the end users know how to use the products most efficiently.” — Monica Schmiedt, Director of Client Services, GROUP1201

CallSource has been nothing but a pure pleasure to do business with on a daily basis. They always bend over backwards to help with any situation that may occur. I would highly recommend CallSource. ” — Kalen Pazton, Office Manager, Paxton Auto Marketing

I have used CallSource services for several years. Simply put, they offer the best-in-class solution in terms of call tracking and reporting. Their interface is extremely easy to use and intuitive. They offer amazing training solutions that will help significantly improve your bottom line. I highly recommend CallSource. ” — Brad Cohen, Vice President Media-Interactive, Point to Point, Inc.

CallSource has continuously proven to be a rewarding resource, not just for our company, but for our clients as well. CallSource's many features offer us endless benefits.” — Connie Lothian, President, Cars Direct Media, Inc.

CallSource has been our preferred vendor for several years. From the very first call with CallSource, they have shown superior customer service along with a top notch product. They are a pleasure to work with and their product is nearly flawless. We have used other toll free companies, and what differentiates CallSource from their competitors is their immediate response to our needs and giving fair and equitable pricing. I would recommend using CallSource to any business looking for a toll-free provider. ” — Sandy Domico, Director, Client Services, Trader Publishing-Vehicle Web Services

I have had an active account with CallSource for over three years and I continue to be amazed with the level of service they provide me. CallSource has revolutionized the way call tracking should be done. The fact that you track the effectiveness of an ad campaign, listen to recorded messages, create missed call reports and receive nearly all the names, addresses, phone numbers of potential prospects in real time is priceless. ” — Mike Rummens, Internet Product Manager, PennysaverUSA.com

Because we specialize in Search Engine Optimization and Pay-Per-Click Campaign management, it's crucial that we're able to promptly reply to online and/or email leads. Lead2Call greatly improved our response time. We found the option of being able to reschedule calls a real productivity booster... The ability to queue after-hour calls is another great feature... the leads are waiting for us first thing in the morning” — Brad Anderson, Founder & President, Fruition

CallSource was one of those resources recommendations that exceeded both ours and our client's expectations. The efficiency of the process was superb, from the initial customer service contact to the contract signing to the weekly reporting. We have now listed CallSource as a preferred vendor and are recommending your capabilities to our other clients that track advertising. Thank you for clearly defining your services and coming through on all of them flawlessly. ” — CJ Koop, Account Executive, Oxford Communications

We did an extensive five month search among call tracking providers and even investigated using telephone carriers, but the clear choice for our clients and for Intermark was CallSource. The reason we chose CallSource was that it had a great product that was user friendly and very adaptable to work with our team - they knew the automotive space well. They have years of experience working directly with dealers. I like that they always have our best interest in mind rather than selling us an additional service. We have worked with them for almost 12 months now, and it has been such a pleasant experience that we have expanded with them from our Toyota Certified Program into other OEM and dealer association programs and will continue to use CallSource. It is really easy for me to recommend CallSource.” — Gary DeLossa, Intermark Group

CallSource has been a perfect value added to our existing search engine marketing service. Their service allows us to track offline conversations and greatly increase ROI for client's PPC and SEO campaigns.” — Aaron Wittersheim, President, Whoast, Inc

CallSource call tracking solutions have provided both reporting and the customer experience, which is why they are the best value among any call tracking providers. CallSource is easy to use, and the comprehensive website has been a great help in training and providing return on investment to our client.” — Andy Cline, President/CEO, U Turn Promotions

Your system has worked like magic Our company has more than tripled our revenue in the year by utilizing the service that CallSource offers. The customer service has been top notch and has been on the ball all the time. Again, thanks for providing such great service. ” — Richard Seppala, President, Total Census Solutions

I have been extremely pleased with CallSource. It has been a great product to offer my clients. The information that I am able to gather for my clients has been valuable in helping to determine their best advertising and marketing strategy. I have been very impressed with the customer service. I feel like my questions are always addressed promptly and with a great deal of detail to help me through the process. After using other services, I would highly recommend CallSource” — Lana Rice, President, Target Source Media Group, LLC

CallSource has been an imperative tool for our clients. The tracking system helped promote home sales and leads that otherwise would have gone unattended. The reporting system allowed us to compare campaign costs, and therefore, helped guide where the media budget would be most cost-effective for our clients. A wonderful service!” — Summer Anderson, Media Coordinator, Smith/Jumger/Wellman

The analytic feedback we get from CallSource has been very valuable to both us and our clients. The programmers at CallSource did a fantastic job integrating the CallSource tools into our website, and our client representative has always been there to provide support at a moment's notice. Thanks CallSource !” — David Rooks, President, Rooks Advertising

CallSource allows my clients to effectively and efficiently track their marketing efforts. By dedicating a unique 800 number to each insertion, we are able to optimize our strategic plan, enabling our clients to make the most of their marketing dollars.” — Kali Elias, Account Executive, Ronin Advertising Group

The CallSource tool is an easy sell to my clients because they can immediately see the benefits. Service from the CallSource staff has been phenomenal too, which is an added bonus.” — Todd Ochsner, Account Director, Roni Hicks & Associates

CallSource is wonderful to work with. The system is easy to use and if there are ever any questions, our representative is more than willing to answer them. CallSource gives our company an easy way to track results of all kinds of advertising. Thank you CallSource!” — Chelsea Rector, Executive Assistant, Rhapsody Marketing

I am the Director of Sales and Client Services for RAMP, a boutique advertising agency with more than 200 clients. We have been working with CallSource for about 6 months. I would like to take a minute to share my CallSource experience with you. During the time RAMP has utilized CallSource, I have found your service to be outstanding. CallSource has provided us with the much needed ability to proactively track clients results from our media. CallSource has given us the ability to make adjustments to effectively maximize client results in a much shorter time frame then in years past. I always have held the belief that the quality of front line service is a reflection of a manager's ability to hire and train employees. Clearly, CallSource is doing something right.” — Erik R. Maroney, Director of Sales, RAMP

CallSource has allowed us to scale up our business quickly, and efficiently. Their technology has been seamlessly integrated into our system, increasing not only our reporting efficiency, but our clients' as well. We look forward to continuing and increasing our relationship with CallSource in the future. ” — Josh Brady, CEO, Pier Media, Inc

As a direct marketing company, we understand the importance of tracking and analyzing campaign response - which is why we recommend the CallSource call tracking services to our clients. Since incorporating call tracking, recording, and reporting into our product mix, we have seen an increase in the number of clients requesting these services as part of their overall campaign, as well as a steady increase in incremental revenue over the past 12 months. We are very pleased to have partnered with CallSource, not only for their innovative services; we also value working with their highly professional management and support staff. ” — Shelley Dolan, Marketing Manager, Nordis Direct

CallSource has proven itself to be an asset to our company, providing a much greater sense of clarity of our customer base. Most importantly, we were able to correctly evaluate the response rate of our various avenues of advertising, permitting us to eliminate those that were not successful and focus on the key performers. The ability to monitor the performances and progress of our our customer service and sales team has certainly brought some problems to light that would have otherwise gone undetected.” — Harry Parsamyan, President, Modern Bathroom

CallSource recording ability has allowed us to extract real interaction between employees and customers. The ability for us to listen and analyze these interactions have given us an edge over our competition. CallSource has been a valued partner of ours since 2005. ” — Dan Cosgrove, CEO, Mercantile Systems

Mature Living Choices & Senior Living Choices has been utilizing CallSource products for about 5 years now and it has been a tremendous asset to retaining advertisers in our publications. Any time I have to call either customer support or accounting, they have been extremely professional and helpful to me and all of our staff. ” — Marilyn Riedinger, Administrative Coordinator, Mature Living Choices

CallSource is a great partner and my account executive is one of the best/ Our company lives and dies by getting results. CallSource telephone numbers prove value and work with us in bringing our customers to the next level. Thank you CallSource for being there. ” — Gerry Matts, President, Matts & Davidson Inc.

CallSource has been a great partner over the last several months for MarineMax, not only in the value of their tracking methods and reporting, but also through the hard work that our rep has provided. We have gained valuable insight into the effectiveness of our marketing print and online ads, which has helped us significantly in a down market. The reporting tools are easy and convenient to use. I would recommend CallSource to any company in need of an accurate, affordable solution to toll free number tracking and reporting. ” — Rob Bowman, Web Marketing, MarineMax

Thanks to CallSource, we have been able to pinpoint where our customers' leads are coming from (i.e., ad source, demographics, and media). This allows us to maximize our customers' advertising dollars and their return on investment.” — Tom Moorhead, Owner, L2T Media

There are a number of other call tracking providers out there, and we get solicited often, but CallSource has been very receptive to our needs, and we like the people who take care of us. As long as their high level of customer service doesn't change, I see no reason why we would ever leave CallSource. They have a great product, they provide great service and they have been a great business partner!” — Ryan Mull, Managing Partner, Imavex

Getmembers.com is the health and fitness industry leader in targeted direct mail, and the phone numbers on our marketing products are a lifetime to our clients' clubs and businesses. We have partnered with CallSource for over 3 years, and their local 800 and vanity numbers, along with their daily easy-to-use, comprehensive reports, have helped us create even more value for our clients. The team at CallSource is always professional, accessible and easy to work with. I highly recommend the company and their products. ” — Steve Freedman, President, Getmembers.com

I own a Marketing Firm in Springfield, MO and having a closer partnership with CallSource has not only improved my level of service, but also improves the quality of life with all my clients. I find uniqueness in the eye of the beholder, but I can claim with all efforts that the ability to listen, monitor calls, track your cost and run reports on marketing efforts are some of the key staging points for any executive. It is amazing to hear such fantastic feedback from all my clients regarding the CallSource product. I also must say that the ability to share profits, from a business ownership point of view is critical to our success. I believe that the "buy-in" factor has to be greater than the price itself, so having the support from CallSource to run my partnership with them is second to none. Each member of the CallSource staff, from the corporate executives to the technical support staff has been not only helpful from a product standpoint, but also in my sales efforts and in life. I have a principle that my company stands behind, which is "...care about others..." I can say with a warm heart that CallSource flat out "cares about me" and my business. Thank you all!” — Jay Martinez, Owner/Managing Director, Fortune Development Group

Superb Customer Service, I couldn't ask for more!” — Shari Khlor, Vice President, Direct Drive Marketing