January 2009
Newsletter
Automotive January 2009 Newsletter
Management
Car marketing consultant Randy Johnson shares his in-depth industry experience to give you the competitive edge on customer service and retention. Read his article:
Marketing
Industry expert Al Babbington shares his knowledge about how your database can uncover hidden opportunities in this timely article.
Do You Know What Makes Your Customers Buy? Written by Al Babbington
Training
New Years Resolution - Decide to Shine in 2009 by Jeff Ward
Industry News
Red Flag Rules and The Dealership
While dealerships have been given a small delay in the deadline for compliance, the lenders have not. In order for lenders to be compliant with the "Address Discrepancy Rule" part of the Fair and Accurate Credit Transaction Act (FACTA) of 2003 regulators may start to ask dealerships to supply a copy of their written policies and procedures. Read Full Article
Treasury to Increase Availability of Auto Loans
The U.S. Treasury Department announced it will allocate $20 billion to back a lending facility for the consumer asset backed securities market established by the Federal Reserve Bank of New York. See More
New hope for GMAC
GMAC says a deal with debt holders has renewed its efforts to raise funds it requires to become a bank holding company click here
The J.D. Power and Associates 2008 Customer Service Index (CSI)
StudySM which measures satisfaction among vehicle owners who visit the dealer service department for maintenance or repair work during the first three years of ownership, provides valuable insight into factors that help build customer loyalty for future service work. Check out the press release for more information.
