News
July 27 2009
CallSource Announces Launch of New Services
Westlake Village, Calif. - July 27, 2009 - CallSource®, the industry leader in call tracking, performance evaluation, and training, today announced the introduction of two new services, CallTrack OutboundSM and Call2Action®. These new products will help businesses boost their return on investment (ROI) by:
- Improving sales accountability and assuring followup of leads
- Helping recapture lost sales opportunities
- Ensuring that customers and prospects are automatically notified about important events affecting their products and services
CallTrack Outbound tracks and records follow-up calls, improving accountability with a detailed record of calls and caller data. In addition, CallTrack Outbound integrates with Customer Relationship Management (CRM) systems.
Call2Action is an easy, automated way to deliver a voice message to one or many customers or prospects. Reports include:
- How long each recipient listened to the message
- Abandoned calls
- Not delivered calls
- Busy signals
"These new products place unprecedented control directly in the hands of those responsible for ensuring they're maximizing their company's ROI. The ability to monitor follow-up calls, evaluate the performance of sales and customer service staff and disseminate timely information to customers or prospects can greatly improve any company's bottom line," states Jerry Feldman, CallSource CEO.
Elliot Leiboff, CallSource Chief Strategy Officer, notes, "We interviewed our customers and observed their operations, then developed turnkey products that are easy for them to implement and use. Our latest solutions help our clients to rapidly reach their business objectives and maintain the value of their assets."
About CallSource
CallSource delivers ResultsSM, the first and only integrated marketing, sales, training and management system. CallSource offers extensive eLearning courses and provides custom course development and training for healthcare professionals, home improvement contractors, automotive retailers, media companies and advertising agencies.
CallSource also offers expert statistical and performance analysis services to help clients improve marketing and call-handling effectiveness, and tools and education to convert more callers into customers. Since 1994, CallSource has provided innovative solutions and services that improve organizational performance across marketing, operations, sales, training and customer service.
Media contact
Elliot Leiboff
CallSource
President
888-668-0766
marketing@callsource.com
