Solutions Results

Results Complete

Optimize Your Performance with Results®

Results® is a proprietary analysis and training system that allows you to measure and manage your marketing and sales performance. Results® provides continuous performance evaluation, individualized employee training and ongoing feedback.

  • Decreases your marketing costs
  • Increases retention
  • Identifies whether you've received sufficient leads to meet your sales goals
  • Reveals true marketing cost/lead
  • Our analysts interpret your data, identify problems and provide solutions
  • Identifies trends within your company and industry

Results® helps you efficiently run your business.

  • Easy-to-use learning management system
  • Provides actionable information
  • Delivers custom analytics
  • Ensures business results

Why Choose Results®?

  • Ends finger-pointing between Marketing and Sales by objectively identifying which specific processes and employees need improvement to increase sales
  • Ends inefficient manual tracking of employee training, saving significant time and effort
  • Provides an intelligent, objective way for companies to determine which employees are ready for specific assignments or promotions
  • Engages and empowers employees to measure, practice, and improve their job skills
  • Provides the best of learning management systems without the substantial expense or complexity of managing the technology
  • Improves marketing ROI, empowers negotiation of advertising rates based on actual results
  • Improves sales closing ratios, assures the follow-up of every lead, assesses employee skill gaps, recommends and delivers targeted training to improve performance

Who Uses Results®?

  • Marketing Managers and HR Managers
  • Sales Managers
  • Sales Employees
  • Training Managers and Trainers
  • Customer Care Managers and Customer Care Representatives
  • Executives

Why Choose CallSource®?

CallSource® delivers innovation, experience, and unsurpassed customer service. Our in-depth knowledge and experience includes integrated call tracking, call recording, lead management, lead scoring, telephone performance analysis, learning management plus sales and customer service training.

 

  • Original inventor and patent holder of call tracking
  • Fully hosted services, no hardware or software to purchase
  • Tracking and recording calls for thousands of businesses since 1994
  • Redundant, state-of-the-art networks in Los Angeles and Chicago

Interested? Feel free to contact us.

This is a great tool to just make all customer service representatives better at what they do, just by having them listening to themselves makes it very easy. More »

— Nilsa Aponte, Administrative Assistant, Professional Management Inc. Read more testimonials

Industry Report Card

The Telephone Performance Analysis® Industry Report Card, published quarterly, is designed to provide an objective report of how effectively Leasing Professionals are answering telephone leads. The findings are based on a review of thousands of calls for communities nationwide. Each call is reviewed using a survey created by industry professionals with a combined total of more than 150 years experience in the successful ownership, management and leasing of multifamily properties

Download the most recent Industry Report Card

Product Spotlight: Where Were You When the Lights Went Out?

Electrical problems can be costly and inconvenient for property managers and owners alike.  Power outages can be unpredictable and often create unsafe situations.  Heaters don’t work, computers lose data, and homes simply can’t function. Electrical malfunctions can hit an entire community, or just one home.  When an emergency hits, does your maintenance team have the skills to safely correct the problem?  They will now.  CallSource has just released four brand new courses designed specifically with the Multifamily Maintenance Technician in mind. These courses deliver step-by-step, “how-to” procedures to ensure repairs are done safely, correctly, and quickly. Course titles include:

  • My Light Doesn’t Work!   
  • My Light Switch Doesn’t Work! 
  • My Outlet Doesn’t Work!  
  • My Power is Out!

Each course offers "how-to" demonstration videos, recommended personal protective equipment, and downloadable step-by-step, printable job aids.

Let CallSource be your partner in developing a superior maintenance operation that is equipped for excellence, dedicated to resident retention, and committed to results. Click Here for more information.