What our clients say...
"With the amount of call tracking companies out there, we are glad we chose CallSource. CallSource provides a superior product and the ease of use of your reporting is superb. We appreciate that you are continuously on top of things and working with your company has really been a pleasant experience. We look forward to a solid business relationship and would recommend you to anyone in need of your services."
Tyler Gamble, GM
Nevada Auto Sales
"After reviewing several similar services I was bowled over by the superiority CallSource offered. CallSource almost instantly integrated with our in-house CRM and provides live information with name and address with a one-click addition of the customer directly into our system. The ability to review calls, determine the source of the call and provide rich customer detail is something you don't find with the competition. CallSource offers a great product backed up by some of the best support I've seen. I just hope our competition doesn't find out about them!
J. Chuck Mailen, Owner
Max Motors
“CallSource solutions help me focus our sales team upon providing a professional interaction with customers from the first phone call. Because we have always had high CSI scores, I assumed we were doing everything right. CallSource call tracking and recording exposed our weaknesses in responding to customers and showed us opportunities to drive traffic and capture sales I did not know we had been missing. Now, I can immediately catch any training or customer-service problems and recover sales opportunities that would otherwise have been lost. This is a company that has retained a personality while being dominant in its industry.”
David Alkire,GM
Volvo of Louisville
"We realized we needed to restructure our phone-up lead management practices to handle calls more successfully and convert more callers to appointments. CallSource gives us the ability to monitor and improve the effectiveness of our salespeople. They are now aware of their accountability for handling phone calls, and we've stepped up our training efforts to help improve their phone-sales skills. In our industry, which is extremely competitive and advertising costs are so high, we need to capture every opportunity to make a sale. CallSource solutions help us spend our ad dollars where they bring in the most calls and helps us train our people to bring in the most foot traffic.”
Frank Moody, V.P. & GM
Sam Swope Cadillac, Pontiac, Buick, and GM
“CallSource call data and recordings have become critical elements of our sales and quality-assurance process. We are able to utilize CallSource information to help keep our team focused on good call-handling habits and performing at the top of our game.”
Dennis Fante, GM
Toyota of Louisville
“In the past, our advertising decisions were a shot in the dark. Now we have CallSource reports to show us which media buys are working and tell us who's responding to our ads. CallSource helps us bring in new customers and provide the best phone experience possible.”
Bob Roese, Sales Manager
Magnuson Products
“After using a more expensive call-tracking solution for four years, I was amazed when we signed up with CallSource. CallSource beats its competition hands down! I couldn't get over how easy it was to manage our information online, listen to our calls with one click and set up email reports. Now, we're spending less and getting a greater benefit since we actually use the information CallSource collects for us. CallSource has one of the best commitments to customer service in the business. Our initial discussions with the company were more like a consultation than a sales pitch.”
Steve Hindsley, GSM
Tipton Honda
“CallSource is great! CallSource has more value and is more practical and easier to use than the higher-priced system we had before. By using CallSource every day we are able to make sure that no customer ever falls through the cracks! We use the name and address feature to respond daily to our customers' calls. We also use CallSource for training, and it's perfect for that! So easy to use! Last, but not least, the ad tracking reports tell us what ads are working and what ads aren't! In our experience, CallSource is a product without equal when it comes to call measurement and tracking tools! You get everything you need, including great customer support, all at a great price!”
David Skogebo, GM
Worldwide RV
“We use CallSource every day and can't say enough about its value in helping to train our sales staff! The ability to go online and listen to complete sales calls, virtually in real-time, is invaluable! The call detail summary reports we print out and use daily, and they help us make sure that no potential or existing customers fall through the cracks. A great tool for CSI!”
Mike Zaback, SM
Robert Crist and Company RV
“I'm convinced we have made the best choice in the market place with CallSource. It's flexibility, reporting ability and program cost make it the clear choice for us.”
Chip King, Director of Operations
Castle Toyota
“Sheehy automotive cut 75% of our advertising costs by using CallSource to eliminate ad sources that were both expensive and inefficient, or negotiate lower rates with ad sources based on their low traffic production.”
Kevin Scrimgeour, Dir. of Marketing
Sheehy Auto Group
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